Job Description

Are you passionate about digital marketing with a flair for account management & brilliant customer service? Does working with a growing organisation on multiple campaigns sound exciting? If you like being organised and taking the lead with client accounts, then this could be a great opportunity for you.

As part of our continued expansion, we are searching for a motivated individual to join our talented team as a Digital Marketing Account Manager. You will be the primary point of contact for our clients, responsible for managing and nurturing relationships to ensure their digital marketing needs are met. You will develop strategic marketing plans, oversee campaign performance/delivery and collaborate with internal teams to deliver top-notch service. Your role is crucial in driving client satisfaction and contributing to the overall growth of the agency.

The ideal candidate will be working very closely with both the Digital Marketing team and our fantastic clients, actively dealing with accounts and driving forward marketing plans to meet business objectives.

Alongside the Digital Marketing delivery team, you'll be able to support the team in providing an outstanding service in order to retain and grow all customer accounts, advocating and working with your colleagues to produce the highest quality work, whilst ensuring excellent communications.

Key Responsibilities

Client Relationships -

Building, maintaining and nurturing strong relationships with our clients, ensuring our partnership with them is strong and we're adding maximum value. Communicating regularly campaign performance and aligning expectations.

Campaign Management

- Working with our team to ensure delivery of high-performing campaigns that meet our clients goals and objectives. Fly the flag for client campaigns with continuous analysis & monitoring of the campaign performance, suggesting improvements to both the internal team and clients.

Strategic Planning & Execution

- Oversee and help to create comprehensive digital marketing strategies tailored to each client's needs via overseeing the implementation of various digital channels (SEO, CRO, PPC, Social Media, Email Marketing). Look after the overall strategy and alignment to client expectations and business goals.

Project Management

- Coordinate with the internal team (various channels) to ensure timely delivery of tasks & projects, monitoring overall progress. Ensure all deliverables meet quality standards, client expectations and allocated budgets.

Business Development

- Identify opportunities for upselling/cross-selling additional services to existing clients.

The ideal candidate would be proficient in the following:

Proven experience as an Account Manager or similar role Strong understanding of digital marketing channels, tools and best practices Ability to analyse campaign performance and ensure alignment with our clients business objectives Regular communication with clients, enabling campaign updates, collaboration, troubleshooting and planning Ability to manage multiple clients and projects simultaneously Getting hands on with client accounts, working on multiple campaigns at a time Actively working with the rest of the marketing team, delegating tasks where necessary Being involved with regular client team meetings to ensure correct planning of campaigns Reviewing whether the client is satisfied, the work is completed on time, within budget and to a high standard Strong analytical and problem-solving abilities Organised and ability to thrive in a busy environment

Understanding of the following is required:

You don't have to be an expert in everything listed below, however the below skills are key to being able to be successful in the role and we expect that any candidates to have a strong marketing understanding.:

Overall marketing principles Multi-channel digital marketing strategy & planning Ability to audit prospective clients online presence and suggest how Echo can add value SEO & Search Engine Marketing Google Ads & Microsoft Ads (PPC) Conversion Rate Optimisation (CRO) Social Media Advertising (Paid Media) Google Analytics and Google Search Console Microsoft Clarity or similar user behaviour/heatmap tools Semrush, Screaming Frog or similar SEO tools

What we need from you:

A marketing professional that loves to develop and nurture digital campaigns A positive individual who always strives to be better and deliver results Ability to thrive in a fast-paced agency environment A team player who is happy to take responsibility for set tasks, whilst collaborating with the wider team Excellent interpersonal and communication skills, with the ability to develop great rapport with our various team members and clients

What we can offer you:

Exposure to a large variety of marketing channels and businesses An environment where no two days are the same with constant variety A hands-on, agile and consistent approach to training and development Opportunities for role progression and career advancement Collaboration between a team of experts always striving to deliver the best

What to expect

Echo is one of the fastest-growing digital marketing agencies in Cambridgeshire. We work closely with our clients to help them achieve the best possible online presence so they can get noticed and reach their full potential. We work with businesses of all shapes & sizes, with each day presenting a new opportunity and challenge!

Ever since Echo started in 2012, we've been consistently growing and improving as a business. We have high ambitions and because this is a new role, there is ample room for career development as our requirements increase.

You'd be joining our team of passionate digital marketing and website design professionals who work hard to deliver real results for our clients. We're a team of like-minded, approachable people all with the same drive to be the best.

We champion a culture of innovation and out-of-the-box thinking, making sure we have fun along the way. From monthly team lunches to content-packed weekly meetings, we're dedicated to building an enjoyable and supportive work environment that never fails to have a 'glass half full' approach to work.

Our values

Our mantra is to "Be Better" and we encourage all of our team to consistently improve and develop. Below are the values that are most important to us:

Be the Best

- Always positively strive to be better

Be a Go Getter

- Relentlessly chase success for our clients

Be Straightforward

- Always keep it simple

Be Daring

- Think differently, creatively and challenge the norm

Be Responsible

- Look after and care about our team, clients and projects

Perks

To find out what Echo is all about and the benefits we offer, you can see a snippet below and more details directly on our website -

Team outings, social events and a friendly workplace Flexible working times Industry related events (both internal and external) Free gym membership Week as a digital nomad - work where you like! 31 days annual leave Extra day off for your birthday Flexible bank holiday use Employee pension scheme Casual dress On site parking Published salary banding & pathways Personal development plans with regular reviews Regular training courses, sessions and resources Cycle to Work scheme Free flu jabs Free eye tests Huge range of office snacks
Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking
Ability to commute/relocate:

Peterborough PE2 6LR: reliably commute or plan to relocate before starting work (required)
Experience:

Marketing: 1 year (preferred) Account management: 1 year (preferred)
Work Location: Hybrid remote in Peterborough PE2 6LR