Job Description

Digital Marketing & Customer Service Assistant

Location:

In person

Hours:

Monday to Friday, 9:00am - 5:00pm (30-minute unpaid break)

Contract:

Full-time, permanent

Salary:

25,000 per annum

Overview

Training & Beauty by Hampson is looking for a proactive and customer-focused

Digital Marketing & Customer Service Assistant

to support our growing salon and training academy.

This is a varied, hands-on role combining

customer service, sales support, and digital marketing

, ideal for someone who enjoys working with people while also developing their skills in online marketing and brand engagement. You will play a key role in delivering an excellent customer and student experience while supporting the business's digital presence and growth. You will be instrumental in developing and executing digital marketing strategies that enhance brand visibility, drive engagement, and boost online sales and bookings.

Key Responsibilities

Reception & Customer Service

Welcome clients and students to the salon and academy, providing a friendly and professional first impression Answer phone calls, emails, and online messages promptly Manage bookings, cancellations, and appointment scheduling Check clients and students in for appointments or courses, ensuring forms and payments are completed accurately Maintain a clean, organised, and professional reception and waiting area Provide general administrative support to the team Maximising therapist and tutor columns to fully booked days through the use of falsh deals and other forms of marketing

Sales & Customer Engagement

Promote salon services, training courses, and retail products to clients and students Process sales transactions both in person and online Track enquiries and follow up to maximise bookings and conversions Support merchandising and in-salon displays to promote retail products and offers Assist with promotions, campaigns, and bundled offers to drive sales

Digital Marketing & Content Support

Assist with creating, scheduling, and publishing content across social media platforms (Instagram, Facebook, TikTok - with the view to introduce many more) Support email marketing campaigns, newsletters, and digital communications - blogs and podcasts, video snipetts of treatments and courses Help maintain and update website content to ensure accuracy of services, products, and courses whilst introducing new themes Monitor engagement and support reporting on digital marketing performance

Customer & Student Communication

Respond to enquiries regarding services, courses, and products in a timely and professional manner Follow up with clients and students after appointments or courses to encourage repeat bookings Support aftercare communication and handle complaints or issues, escalating where appropriate

General Administration & Support

Support day-to-day office operations including data entry, filing, stock checks, and record-keeping Assist with student enrolments and course administration Attend internal training sessions to support ongoing development hold weekly meetings with MDs and Stakeholders to go over analytics and proposals in powerpoint presentations

Skills & Qualities We're Looking For

Friendly, professional, and customer-focused approach Skilled in graphic design software including Adobe Photoshop and Adobe Creative Suite for content development. Excellent copywriting skills with the ability to craft compelling messages tailored to target audiences. Experience with keyword research tools and content management systems to optimize online presence. Ability to analyze data effectively using analytics tools to inform decision-making and improve campaign performance. Strong communication skills with a customer-centric approach for delivering outstanding service across digital channels. Strong verbal and written communication skills Organised and able to manage multiple tasks effectively Confident using social media, email, and Microsoft Office Interest in digital marketing, customer engagement, and brand growth Enthusiastic, reliable, and self-motivated with a positive attitude and the ability to work off initiative

What We Offer

Competitive salary of

25,000 per year

to start, performance based payrises thereafter Full-time, stable role with consistent working hours Opportunity to develop skills in digital marketing and customer experience Supportive and professional working environment Career development opportunities within a growing business
Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Store discount
Experience:

Marketing: 1 year (preferred)
Location:

Tonbridge TN9 (preferred)
Work Location: In person