Manage and maintain accounts on online travel platforms (OTA) such as Xiaohongshu, Ctrip, and Fliggy;
Familiarize yourself with platform rules and master the operation systems to formulate platform strategies that enhance brand exposure and user conversion rates;
Plan and execute promotional campaigns tailored to the characteristics of each platform, optimizing product pages and marketing content;
Continuously monitor and analyze platform data to provide optimization suggestions and adjust operational strategies.
Online Product Management
Design, publish, and maintain online travel products, including itineraries, schedules, packages, and events;
Respond to customer inquiries and custom tour requests, including itinerary planning, product details, pricing, and more;
Follow up on order processes, handle customer modification requests, and manage after-sales services promptly;
Track user feedback to continuously improve product content and user experience;
Identify customer needs to regularly update and innovate travel products.
Content Creation and Promotion
Develop and implement content marketing plans, creating high-quality product copy, graphics, and short videos.
JOB REQUIREMENTS
Location
: Based in London, with weekly in-office attendance in Wembley.
Experience and Interests
: Passion for travel and outdoor activities; prior experience in the tourism industry is preferred.
Skills
:
Familiarity with OTA platforms such as Xiaohongshu, Ctrip, and Fliggy, and their rules and promotional methods;
Excellent copywriting skills, capable of crafting creative content that appeals to target audiences, fluent in both English and Chinese;
Proficiency in Adobe design software (especially Photoshop); photography and video editing skills are a plus;
Proficiency in office tools (Microsoft Office, Google Apps); knowledge of basic data analysis tools is an advantage;
Strong communication, time management, and patience, with the ability to flexibly meet customer needs;
Possession of a valid UK or international driver's license is a plus.
Job Types: Full-time, Part-time
Pay: 25,000.00-31,000.00 per year
Benefits:
Company events
Company pension
Employee mentoring programme
On-site parking
Sabbatical
UK visa sponsorship
Ability to commute/relocate:
wembley, HA9 7FP: reliably commute or plan to relocate before starting work (preferred)
Education:
Bachelor's (preferred)
Experience:
Digital marketing: 1 year (preferred)
Marketing: 1 year (preferred)
Language:
Mandarin (preferred)
Work Location: In person
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