Job Description

Vacancy Type
Permanent
Location
Headquarters
Pay Band
F
Salary
50,221 - 53,607 (Plus an annual supplement of 4000 and on-call allowance of 2600)

Closing Date

26/05/2025, 10:00
Hours of work
All Hours required
Full or Part Time
Full-Time
Weekly Hours
35
Job Purpose
You will be responsible for the support and maintenance of the Scottish Prison Service (SPS)' network and Network Security Infrastructure & Unified Comms ensuring that all components are working optimally and patched as appropriate. This will include: switches, firewalls, routers and Unified Communication platforms for video and voice.


You will work closely with other colleagues on the systems team to ensure that the SPS' digital services are reliably available to all our users.


You will contribute to the SPS Digital Strategy, including supporting the continual service enhancement services.



Responsibilities
You will provide technical support of SPS' Cisco-based Unified Communications platforms - Cisco CUCM, and associated Hardware and Plant.

You will provide technical support of SPS' network infrastructure, (routers, switches, firewalls, Load Balancers etc.) primarily Cisco equipment across the estate.

You will provide design, engineering and project input and support on ongoing projects.

You will provide advice and guidance on relevant issues to Digital Services Management, Technical and Support Teams.

You will participate in assignments and projects with minimal direction and supervision from higher level resources.

Person Specification

SPS recruitment and selection practice is based on the fundamentals of our Competencies for Success Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are eight, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them, you will be assessed on those identified as key to role.
Qualification Requirements

Technology training in IT, preferably in Network Technologies & Unified Communications Support / Design.

This would be evidenced by courses completed such as Cisco Certified Network Associate, or CCNA Routing and Switching or CCNA Security (Essential)



Cisco CCNP, Cisco CCIE (Voice, UC or Security), or equivalent. (Desirable)
Knowledge, Skills and Experience Requirements
Significant experience of working in the Networking Support / Design fields, including knowledge and experience of network security and security controls.

Sound knowledge and experience of using Information & Communications Technology solutions as well as a detailed knowledge of Cisco architecture and integration.

Advanced networking understanding and skills; including firewalls, Security and VoIP/Video

Experienced in using operating systems such as Windows and Unix / Linux and a working knowledge of integrated and non-integrated Unified Communications systems
Behaviour Requirements
Listen & Communicate

Accountability & Initiative

Relationships & Collaboration
Solve Problems & Make Decisions
Selection method 1
Presentation
Selection method 2
Final Stage Interview