Job Description

Digital Platforms Manager
Salary: 57,003
Location: Ealing office base with hybrid working.
Contract: Permanent, 35 hours per week
DBS check required: Basic
Role Overview
Are you a digital all-rounder with a passion for improving online experiences? We're looking for a confident and collaborative Digital Platforms Manager to lead the development of our websites and intranet-making them more engaging, accessible, and user-friendly for colleagues and customers alike.
Key responsibilities:

• Own and evolve our digital platforms roadmap
• Lead enhancements, upgrades, and integrations across CMS and intranet systems
• Manage CMS operations including permissions, publishing workflows, training, and escalations
• Oversee supplier relationships and roadmap delivery for CMS and Intranet platforms like Statamic and Interact Intranet
• Conduct SEO audits, optimise metadata and tagging, and monitor performance to improve visibility and engagement
• Use tools like Google Analytics, Tag Manager, Google search console, and Algolia to monitor performance and optimise user journeys
• Champion accessibility standards (e.g. WCAG), GDPR compliance, and UX best practice
• Collaborate with IT, Communication teams and external suppliers to deliver secure, seamless experiences
• Manage digital projects from discovery to delivery
• Use analytics and technical metrics (load times, traffic, etc.) to inform strategy and reporting

More about you

• Educated to GCSE level or equivalent in Math's and English (Grades A*- C)
• Relevant professional/postgraduate qualification or equivalent experience in digital project management, digital marketing, and/or digital discovery (e.g. CIM Level 6 Diploma in Professional & Digital Marketing)
• A relevant project management qualification/ significant experience
• Good project management experience of major websites, working across the full lifecycle, taking ownership from concept and road mapping, through to delivery, maintenance and ongoing reviews
• Good technical understanding - particularly around CMS, Intranet and Web technologies, and ideally with Statamic, Google Analytics, Google Tag Manager and Algolia - with the ability to translate technical talk back to the business
• Knowledge of user experience design principles, accessibility standards and interaction behaviours across all platforms
• Strong stakeholder management, influencing and negotiating skills and the ability to provide advice and guidance for stakeholders at all levels

About us
We're a UK housing association committed to a vision - providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we're here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.
We're also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Resourcing Partner - This vacancy is being managed by Ryan Loasby.

Skills Required