Job Description

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.



1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

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Job Details

Job Title: Product Manager (Retail & EPOS Engineering)

Location: Field Based - Regular UK Travel

Contract Type: 12 Month FTC

Salary: Competitive annual salary + bonus and benefits

Your Opportunity

We're looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineering solutions across our UK parks. You'll play a pivotal role in evolving how we deliver retail and F&B experiences to our guests, creating seamless systems that improve efficiency and drive both revenue and guest satisfaction.

This is a unique opportunity to shape a product with a strong hardware and software component, working across Digital, Operations and Engineering to take solutions from concept through to successful deployment at scale. If you're energised by complex challenges, guest-centred innovation, and the chance to deliver real impact across multi-site operations, this could be the role for you.

What you'll be doing

Lead the product roadmap for Retail & EPOS engineering solutions.

Deliver digital products that enhance guest experience and support business goals.

Manage end-to-end product discovery, development, testing, and go-to-market.

Collaborate with cross-functional teams including Operations, Engineering, UX, and Product colleagues.

Ensure EPOS and retail products align with brand strategy, compliance, and user safety.

Drive successful roll-out across multi-site operations.

Use data to track outcomes and optimise product performance.

Partner closely with operations teams to ensure smooth adoption and impact.

Champion continuous improvement, experimentation, and innovation.

Keep guests and owners at the centre of all product decisions.

What we'd like you to bring

Experience rolling out hardware/software products at scale across multi-site businesses.

Strong background in product management, ideally within Retail or EPOS environments (e.g. supermarket, F&B, EPOS supplier, food delivery).

Knowledge of UX design, agile frameworks, and product methodologies.

Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).

Experience working closely with operations teams.

Excellent communication and stakeholder management skills.

Ability to analyse competitor products and apply insights.

Creative problem-solving and the confidence to challenge existing approaches.

A collaborative, guest-centred mindset aligned to our Haven values.

Flexibility to travel regularly across the UK.

What's In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme

Annual bonus

20% discount on both Haven and Warner Hotels holiday for you, family and friends

Comprehensive wellbeing support

Access to the Bourne Leisure corporate box at the O2 Arena ,London

Exclusive discounts with corporate partners

Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.