Job Description

Job Category: Management
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Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Lewisham is on an exciting digital journey as we reset and reshape our direction in a post-COVID world, focusing on building modern technology services.
We are clear that our drive to modernise and digitise services that have our residents at the heart of everything we do, requires a different approach to technology. We need to be more agile and responsive to rapidly changing requirements, to deliver technology solutions that really make a difference to our residents.
What's the role ?
The Digital Product Manager is a pivotal role within our IT and Digital Services division. Reporting to the Senior Digital Product Manager, the successful applicant will be responsible for creating new and improved digital products that meet the needs of our residents, businesses and staff. You own the product roadmap, vision and strategy for the product, using data to help prioritize the backlog of requirements for a multi-disciplinary software development team.
In a typical week, you could be creating a backlog for a new product for services across the council, such as housing management, recycling, or council tax, or updating the backlog for an existing product, like the Lewisham public website. You could be creating a vision for a product, understanding the measures and objectives, both qualitative and quantitative, to track the success of the product. You could be working with software developers to understand the benefits of tackling a piece of technical debt.
What's in it for you?
Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we're looking for
You will have an eye for accuracy and can ensure quality and consistency of published digital content within the Council's content management system. You will be keen to get involved in content creation, including directing messaging, editorial and tone of voice. The role requires you to liaise and support service-based content editors to ensure webpages are accurate, kept up to date and serve our residents well, which will be what you excel at, in addition to having great people skills and experience of supporting and working alongside a diverse range of people.
We are looking for someone who has experience of managing multiple digital products, creating a product vision and goals and leading a development team towards these goals.
In addition to this the successful applicant will have the following:

• Experience of creating a roadmap for a portfolio of digital services.
• Strong knowledge of the IT industry/technology solutions to manage and support the provision of digital solutions across the Council
• Excellent understanding and experience of gathering and clarifying business requirements
• Excellent understanding and experience of managing the delivery of digital solutions to agreed business specifications
• Experience of managing 3rd party IT and service suppliers
• Experience of building, planning and managing project and department budgets.
• Solid operational understanding and experience of working within a Local Authority commercial environment
• Ideally be Certified Scrum Product Owner (CSPO)
• Ideally be Certified Scrum Master (CSM) - Desirable.

Location
Whilst the service is primarily based in Laurence House, Catford, we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.
Special conditions
The recruitment process is anonymous and we don't accept CV's
- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Charlie Godfrey - Lead Product Manager -
Salary
57,495 - 59,574 per annum (PO6)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Please click for the job description and person specification
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at
The Council has a dedicated employment support service, , which offers Lewisham residents guidance in relation to applying for jobs.
The Council reserves the right to close adverts early if there is a large response.
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Skills Required