Job Description

Digital Projects Officer

Based - Waterloo, London (Hybrid)

Contract - Full Time (35 hours per week) - Permanent

Salary - \xc2\xa340,262 plus London weighting of \xc2\xa33,160 per annum.

We\'re looking for a proactive and enthusiastic digital professional with a great track record in undertaking a range of digital projects. Prospect is investing in and modernising the tools and platforms we use, including those we offer to our volunteers to support their work. We have an ambitious roadmap for change that you will be critical to helping deliver.

The Digital Project Officer role is part of our Digital team which forms part of our wider Communications and Public Affairs function. You will be working closely with colleagues in our IT and membership teams and with our volunteer representatives.

You\'ll be keen to find digital solutions to a range of problems and act as a champion for users, discovering and delivering what they need. You\'ll also be confident training them to use new systems to their full effect and applying best practice to meet organisational goals.

To best achieve this, you will have experience of working with CMS, CRMs and email marketing tools.

We believe in tech for good and we can offer you the chance to play a key role in our union\'s aim to make people\'s working lives better. You will work with a diverse range of stakeholders from a variety of backgrounds.

You will need:

• Understanding the diverse needs of a range of colleagues and internal and external stakeholders including our members. Excellent ability to communicate with them.
• Understanding and knowledge of key UX and web accessibility standards and principles.
• To interrogate data, identify trends and feed into insight-driven strategy, particularly using Excel to manipulate data sets
• Ability to use Content Management Systems (CMS) (we use Wordpress and Umbraco).
• Ability to use Customer Relationship Management (CRM) (we use Microsoft Dynamics 365).
• Ability to use email marketing systems to their full extent (we use Dot Digital).
• Excellent organisation skills and the ability to manage and prioritise a busy and complex workload in a changing environment with tight deadlines, as well as to manage project strands.
• Ability to simplify complex concepts, data and processes.
• Ability to learn legacy systems and help manage migration to new platforms (desirable)
• Work with colleagues across the organisation to identify, plan and develop improvements to current ways of working to help the organisation meet goals, such as increasing membership.

Experience needed:

• Experience working in a similar role
• Experience dealing with member/customer/supporter data - processing and acting upon OR relevant experience working on the agency side.
• Experience of being the point person for digital tools, systems and processes within an organisation.
• Experience training colleagues and stakeholders in using digital systems.
• Must have been involved in projects to develop new digital systems, whether this be databases/CRMs or websites, apps, or specific digital tools.
• Experience of user stories and user journeys
• Experience of conducting user testing including (preferably) accessibility testing.
• Experience working in agile project environment (desirable)
• Experience conducting and analysing the results of surveys.
• You don\'t need any particular qualifications for this role - if you have the skills we\'re looking for, it doesn\'t matter where you got them from.

Your approach:

• An ability to learn new digital systems and processes quickly.
• A desire to affect positive change and champion new ways of doing things.
• Proactive at finding and exploring ways to achieve team and organisational objectives.
• Comfortable dealing with a range of stakeholders, including senior colleagues and our union\'s members.
• User-focused mentality - a focus on delivering the best possible digital products and tools for members and potential members.
• An interest in digital technology and keenness to keep abreast of developments in the area.
• An interest in and willingness to learn about trade unions, our challenges and our future.

Employee Benefits include:

• Annual incremental salary steps until the maximum is reached.
• Up to 33 days annual leave per year.
• Office closure over the Christmas period.
• Contributory defined benefit pension scheme with high employer contribution rate.
• Employee Assistance Programme which offers telephone counselling and a website with many useful toolkits.
• Eye care voucher scheme and cycle to work scheme.
• Access to Prospect member services benefits including shopping, travel, health and insurance discounts.
• Access to training to support career development

Application details

Closing date: Monday 11 th September 2023 - Noon

Interviews will be held week commencing 18th September 2023 at our Waterloo office

Prospect is an equal opportunities employer

Prospect Union