Job Description

Norwich


Customer Services


Full time


Permanent

Join Our Team as a Digital Sales Advisor

Be the first digital connection to someone's next car.
Are you a natural communicator with a passion for people? Step into a modern, digital-first role where you'll be the welcoming touchpoint for customers exploring their next vehicle online.
At Thurlow Nunn, we're more than just a dealership--we're a team driven by people-first values and a shared passion for delivering unforgettable service. As our new Digital Sales Advisor, you'll play a key part in shaping that experience from the first click to the first drive.

What You'll Be Doing:

Respond quickly and professionally to online, live chat, email, and phone enquiries Create engaging, informative conversations to uncover customer needs Share information on our amazing vehicles, offers, and services Qualify leads and book test drives or appointments for the sales team Keep CRM records accurate and up to date Follow up with interested customers to keep the journey moving Collaborate closely with our sales execs to turn interest into happy handovers

Who We're Looking For:

A people person with quality written and verbal communication Friendly, confident, and professional across digital channels like email, SMS and chat Highly organised with great attention to detail Comfortable using CRM tools and digital platforms A self-starter with a proactive attitude and team spirit Experience in digital customer service, online sales support, or similar roles.

What's in It for You:

A supportive, values-led working environment Ongoing training Competitive salary + uncapped commission Be part of a forward-thinking, family-owned business that cares

Represent Our Values:

At Thurlow Nunn, our family values are at the heart of everything:

Professional - Trust - Respect - Caring - Together
We live these values every day, and we're looking for someone who will too.
Ready to Start a Role Where You Can Really Make a Difference?
If you're excited by the idea of connecting with customers and helping them take the first step towards their new vehicle, apply now and let's drive success together!

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.



Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.



If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary

Competitive plus uncapped commission scheme

Hours

5 days per week covering Monday to Saturday 8.30am to 5.00pm and Sundays 10.00am to 4.00pm

Benefits

o 31 days annual leave (including bank holidays) o Pension scheme o Life assurance o Free RAC breakdown cover o Cycle to work purchase scheme o Preferential parts, service and labour rates o Discounts on new and used vehicles o Aftersales discounts o Access to health and wellbeing support services o Free refreshments o Employee discount platform o Recruitment Referral Incentive Scheme o Employee Assistance Programme (EAP)

Closing date

15-01-2026