Job Description

About the Role

As the Performance Lead for our Delivery Sales Centre (DSC) in EMEA, you'll play a pivotal role in bringing Uber's global DSC strategy to life across diverse country markets. You'll act as the connective tissue between global initiatives and local execution-ensuring our restaurant acquisition and growth efforts are adapted to regional realities, operationally sound, and delivering impact at scale.




This role is ideal for someone who thrives in fast-paced, matrixed environments and is passionate about translating strategy into execution. You'll be driving measurable outcomes across BPO-led teams while shaping the future of how Uber Eats grows its merchant base in EMEA.

What You'll Do

Drive Local Strategy Execution

Adapt and implement the EMEA DSC strategy to align with country-specific business priorities, commercial dynamics, and regulatory environments.

Lead BPO Performance & Partner Management

Oversee and coach external BPO sales teams across multiple geographies, ensuring consistent delivery against acquisition, onboarding, and retention KPIs.

Own GMV Growth for SMB Segment

Take full ownership of DSC-driven Gross Merchandise Volume (GMV) performance in your countries. Diagnose challenges, uncover opportunities, and proactively drive performance improvement.

Lead Go-To-Market Execution

Design and launch new DSC initiatives in coordination with cross-functional stakeholders. Ensure timely rollout, fast feedback loops, and scalable impact.

Leverage Data to Optimize Sales Outcomes

Analyze funnel metrics to improve conversion, identify performance levers, and enable coaching at the BPO and team lead level.

Foster Cross-Functional Alignment

Act as the primary DSC representative for local Ops, Sales, and Marketing teams. Build a strong two-way communication flow between central DSC leadership and in-country teams.

What You'll Need

Proven Sales Leadership

Experience leading high-velocity sales operations or BPO-led teams, ideally in a tech, platform, or marketplace business.

Strong Analytical Acumen

Ability to turn data into actionable insights. Familiarity with funnel diagnostics, sales ops, and continuous performance improvement.

Stakeholder Influence

Adept at working cross-functionally with senior leaders, aligning diverse stakeholders toward shared goals.

Execution-Oriented Mindset

Comfortable navigating ambiguity and balancing strategic direction with day-to-day operational excellence.

Program Management Skills

Experience leading complex, multi-country rollouts of commercial or sales programs is a plus.

Communication Excellence

Able to clearly articulate priorities, influence decision-makers, and inspire action across internal and external teams.

What Success Looks Like

Regional DSC programs consistently hit or exceed GMV targets BPO teams deliver sustained performance across acquisition, onboarding, and retention KPIs Local teams feel empowered and supported by central DSC initiatives Scalable playbooks and performance levers are adopted across countries EMEA's SMB restaurant growth is accelerated through structured, data-backed execution

Why Join Uber?

At Uber, we move the real world. Your work will directly impact restaurants and communities across EMEA, powering real economic opportunities.




You'll collaborate with a diverse team of passionate, sharp thinkers who are all-in on solving big challenges-and you'll grow fast doing it. Whether you're launching new programs or transforming BPO sales execution, your work will be career-defining.




Join us and grow with the challenge. Learn more about our benefits here: Uber Benefits