Job Description

Working as a key part of the Digital Operations team the post holder will be responsible for providing the Health Board with specialist advice and support relating to a wide range of Digital technologies supporting our services.



Undertake incident, change and problem recording on our Service Desk Tool and ensuring these are documented effectively.



Investigating a range of Digital issues including the following and liaising with senior members of the Digital team and external suppliers as required: -



First line networking troubleshooting.

Second line troubleshooting on range of end-user computing equipment including PC's, Laptops, Smartphones, tablets, printers and other peripherals.

Supporting, managing and developing supporting services (File Services, Active Directory, Application Delivery Systems, Asset & Management Systems for end user devices).

Ensuring all end user equipment is kept safe from Cyber Security threats.



Undertake installation and configuration of new Digital hardware, software and systems to support various projects and new system installations across the Health Board.



Service Management involves delivering comprehensive second-line technical support for end user devices, software, and infrastructure, overseeing Active Directory and Office 365 administration, diagnosing and resolving complex incidents, managing software deployment, and ensuring all digital equipment is secure and fully operational in collaboration with infrastructure teams and Cyber Security.



Including service Improvement which involves evaluating emerging digital technologies, adhering to ITIL standards, rigorously testing service changes, maintaining accurate documentation, and supporting project work including system installations and infrastructure developments.



Work to achieve agreed team objectives with the freedom to do this working within Digital Service guidelines.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 07/08/2025.