Job Description

256781BR

Digital Services Assistant Manager, Content Systems Support

===============================================================


Nottingham Support Office
Fixed Term
Full-time

Contract: 12-18 Month Fixed Term Contract

Hours - 37.50, Full Time

Location - Nottingham Support Office

Closing date: 21st July 2025

Recruitment Partner - Matthew Nelligan

Overview:

The Digital Services Team leads the operational and business processes across our UK and ROI digital platforms. Our goal is to ensure these platforms are effective, valuable, and continuously enhance the customer experience.



We have two roles available for a fixed term working in our Content Systems Support Team within the Digital Services Business Team. The roles are first line support for our content applications, lead the day to day operations while being change agents for the Digital Transformation project for new tools coming down the line and therefore suited to those who have experience in the area, enjoy supporting & training others while working on a large scale program.

Key responsibilities:

Operational Excellence: Help ensure our content management systems are used consistently and effectively. Be an advocate for best practices across the wider team, contribute to process improvements monitoring implementation and compliance. System Support & Triage: Act as a first-line support contact for users experiencing issues. Help identify whether issues are user, process-related or technical, and escalate to relevant teams where required. Helping to work together and prevent recurrence and continually improve. Program Content System expert: Help support the planning, migration and delivery of our Digital Transformation project. Help develop the framework, governance practices that we will use from here in, testing, training materials, content migration, and rollout activities in partnership with the other key business and project stakeholders. Training & Documentation: Help develop and maintain clear documentation and training guides for our systems. Deliver formal systems training to new joiners ensuring they are set up for success as they learn the processes within their teams. Spot opportunities to offer support and training to existing users where required also and regular feedback to leadership team. Stakeholder Collaboration: Work with internal teams such as Product, Marketing, Design, and IT to support day-to-day operations and ongoing improvements. Help gather user feedback and communicate issues and opportunities for development. Drive Consistency & Governance: Support data governance efforts, helping ensure systems access, permissions, and usage are managed in line with agreed frameworks.

What you'll need to have:

Team Player and passion to support others: You have experience supporting or leading a small team and enjoy coaching others. You're ready to step up and take ownership where needed, while still working collaboratively. Able to offer ad hoc support to Digital Services peers in time of need to reach the goals together as one team. Digitally Confident: You have hands-on experience with content systems or digital tools and are comfortable learning and applying new technologies quickly. Prior experience with content management systems preferred. Supportive Problem-Solver: You're a natural troubleshooter, keen to investigate issues, find solutions, and support users effectively. Organised & Proactive: You manage your workload efficiently, communicate clearly, and stay one step ahead in a fast-moving environment. You can juggle day-to-day tasks alongside longer-term projects. Customer & Colleague-Focused: You understand the importance of creating systems and negotiating processes that work for users across multiple teams and beneficial for the customer, always looking for ways to improve the experience and add value. Eager to Grow: You're enthusiastic about developing your skills and career, ready to learn from those around you while bringing your own perspective and ideas to the table.

Our benefits:

Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If successful one of our Talent Team will be in touch about next steps


Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide

reasonable adjustments

to help you to be at your best.


Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Closing date

31-Jul-2025

Business Area

Support Office

Function

Digital

Shift pattern

Full time - weekdays

Keywords

Operational Excellence

System Support & Triage

Program Content Systems

Drive Consistency & Governance

Stakeholder Collaboration

Digitally Confident

Organized & Proactive

Customer & Colleague-Focused

Hours per week

37.5

Latitude,longitude 1

52.927182,-1.183948

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays

Is this a Global Brands req?

No

Airport

No

Should this appear on the No7 Beauty Company website?

No

Company

Non Stores

Division

Non Stores

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

East Midlands

Area

East Midlands (non stores)

Store

Nottingham Support Office

Req Posted Date

07-Jul-2025

County

Nottinghamshire

Country

UK

Address 1

Recruitment Service Centre (D94)

Address 2

Thane Road

Address 3

Nottingham