Job Description

Description

We are seeking a talented Digital Solution Architect to join our team. This pivotal role focuses on designing and delivering customised technical solutions that bring our digitised services to life for both new and existing customers. You will work closely with Product Owners and IT teams to define feasible product options, standardise deployment approaches, and ensure smooth service delivery.

This is a hands-on role for someone passionate about translating customer requirements into practical, scalable solutions, while guiding technical teams and supporting the market deployment of our innovative digital services.

Key Responsibilities

Customer Solution Development

Capture and define customer requirements for Polo's Digital Services, starting with Intelligent Risk Capture.

Assess feasible solution options aligned with product definitions.

Develop new customer solutions to enable digitised services, ensuring commercial viability.

Standardisation of Product Options and Deployment

Collaborate with Product Owners to develop product and service options for common customer challenges.

Define technical requirements and standardised deployment approaches.

Provide technical leadership to development teams, guiding architecture best practices.

Technical Design Documentation and Frameworks

Create and maintain architecture documentation, diagrams, and roadmaps for all digitised services.

Document Polo's IP, including data schemas and prompts.

Ensure all product documentation is accurate and updated following change processes.

Service Deployment Support

Support the Digital Delivery lead in delivering digitised services to market.

Work with delivery teams, partners, technology vendors, and clients to ensure continuity of product design and technical specification.

Mobilise internal resources and partners to deliver solutions on time and to specification.

Skills, Knowledge & Expertise

Strong experience in solution architecture, preferably in digital services, within the Insurance industry.

Proven ability to translate customer requirements into scalable technical solutions.

Solid understanding of architecture best practices, deployment methodologies, and technical documentation.

Excellent communication skills and experience working with cross-functional teams.

Job Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.



Benefits band 4

About PoloWorks

PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.



As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.

Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.


Recognised as a

Great Place to Work certified company

and listed among the

Best Workplaces in Financial Services & Insurance

, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.