Job Description

2025 is all about growth here at Squiz

and we are seeking a Digital Strategy Consultant to join our team. This role is focused on helping businesses optimise their use of our Conversation Search AI tool to deliver personalised, seamless, and impactful digital experiences across various touch points. As a strategic, collaborative, and technical expert, you will bridge the gap between customer needs, content, and the capabilities of AI, ensuring that our customers fully leverage the platform's potential.

Who we are:

Squiz helps organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.


Headquartered in Australia, with 370 staff members scattered across our international offices in the USA, United Kingdom, Poland, and New Zealand.


We're looking for people like you, who want to be a part of this journey of reinvention as we build an amazing Global SaaS product business, with the experience and enthusiasm to use amazing technology in new and creative ways.

Why Squiz?

You'll work with some of the most intelligent and down-to-earth people you'll ever meet. We are a diverse team of passionate professionals who love challenging the status quo. Every day is different, but one thing that's constant is that we all love what we do.


We are deeply committed to flexibility because we understand that our people's success depends on maintaining a balanced life. With our flexible working policy, you will have the flexibility to choose where and how you work each day. Our goal is for you to work in a way that fosters productivity, efficiency, and positive outcomes, while also encouraging connection and collaboration.


We are currently looking to add a

Digital Strategy Consultant

to our team, to help customers unlock the next wave of digital experience through conversational search. Guide organizations in rethinking how users discover, interact with, and engage content--shifting from static queries to natural, AI-driven dialogue. From strategy to implementation, enable teams to embed conversational intelligence into websites, commerce platforms, and customer support to drive relevance, retention, and results.


This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations and roadmaps for customers who are typically heads of digital, IT or web managers within large organisations.


The ideal candidate will have prior digital strategy (UX/DX etc), web agency or consulting experience in a similar role. You will have exceptional communication, relationship management and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers.

About the role:

As a Digital Strategy Consultant you will be responsible for:

Understanding and prioritising customer needs and pain points in relation to digital experience design, delivery and management Designing, planning and facilitating stakeholder engagement and discovery workshops Transforming big ambitions into clearly articulated and actionable roadmaps and presentations Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities (e.g AB testing, personalisation, portals, forms and data capture) and other tools within the customer's wider ecosystem to improve their digital experiences Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution Identifying the resources, activities and technologies required to implement solutions (or proactively engaging with stakeholders to define this)

Requirements

For this role, we ask that you have the following experience and traits:

Previous consulting or digital advisory-related experience: consulting, design or digital agency Workshop design and facilitation from senior to operational stakeholders Demonstrate critical and strategic thinking capabilities Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations) Presence and professional presentation for customers Strong organizational skills and attention to detail Experience conducting research, surveys, or interviews, and gleaning insights from data Ability to steer cross-functional teams to achieve shared outcomes Able to work to deadlines and deliver high-quality work in a timely manner. Client management experience Pragmatism over purity Intellectual curiosity and solution-orientated approach Is passionate about digital solutions Commercial acumen helping to drive revenue and create opportunities

Nice to have:

Experience working within or with government, higher education, telcos, financial services and utilities industries. Quantitative research and analysis experience. Familiarity using Customer Relationship Management (CRM) tools Experience preparing proposals, pitches and high-level quotes and estimates

Benefits

Squiz Flex - Have flexibility as to where and how you work every day 30 days annual leave plus bank holidays 2 days of Compassionate Leave Paid Parental Leave Company Shutdown between Christmas Day and New Year's Day Open Door Policy - No need to worry about chain of command here at Squiz 150 Annual Healthy Lifestyle Allowance * Excellent Career Development Opportunities