Job Description

The post holder will be responsible for the efficient day to day operation of all LGT's, Desktop equipment, Client/Server Systems and the Digital Systems used by both Clinical and Corporate users both in acute and community settings. The postholder will assist the Digital Support Services Lead in providing the BAU support services within the agreed SLAs and the installation and implementation of all changes to the said environment



1. To analyse and interpret situation/information to identify and assess to resolve a range of problems/highly complicated issues: computer / communication system errors, application problems, user computer problems, network/datacentre/VoIP issues and data errors and fix within required IT SLA standards.

Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, Software, Operating Systems, Printers and Peripheral equipment, carrying out full installation and testing as necessary with minimum disruption to the Trust's computing services.

. Work with Head of Digital Support and & Cyber

Security operations Manager and assist Security Team to complete risk assessment and risk management processes related to the Trust's IT security. Understand and interact with related disciplines to ensure the consistent application of IT network and cyber security policies and standard

4. Work closely with IT colleagues to achieve the overall aims of the department.

5. Liaise with the Estates Department ensuring that all moves and changes are logged.



Further details please refer to the



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

Key Result Areas & Performance:

1. To analyse and interpret situation/information to identify and assess to resolve a range of problems/highly complicated issues: computer / communication system errors, application problems, user computer problems, network/datacentre/VoIP issues and data errors and fix within required IT SLA standards.



2. Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, Software, Operating Systems, Printers and Peripheral equipment, carrying out full installation and testing as necessary with minimum disruption to the Trust?s computing services.



3. To aid Network support and troubleshooting. Identifying cable and/or active component failure; Work with network team to replace and upgrade Hubs and Switches as necessary and configure equipment as required.



4. Providing operational support for the IT and converged voice and data and telephony services of the Trust across multiple sites. To support any other activities and new services that are required for the provision of ICT/Telephony services across LGT and its partner sites.



5. Diagnose and clear system faults as they occur specially the Urgent & Non Urgent alarms on a 24/7 basis, calling 3 rd parties out of hours as required. Participate in an on call rota for out of hours cover on a regular or emergency basis.



5. To assist in the continuous improvement of the service development and provision of the Trust?s information Technology strategy with particular reference to new requirements, providing expertise in the development of the strategy and leading on delegated work streams.



6. To work on special projects determined by the Deputy Network Manager /Technical Architect as required.



7. To liaise with Trust?s appointed contractor(s) or managed service provider(s) engaged to provide any personal communications or IT systems within the Trust.



8. To develop, through the use of PC based analytical tools, activity / distribution and costs internally and externally and present on a monthly basis to the Deputy Network Manager /Technical Architect and the Director of IT.



9. To review new product developments in accordance with the Trust?s approved annual Business Plan and assist with the production of business cases to support investment telecommunications requirements.



10. To distribute call management reports to all directorates for the purpose of auditing their telephone extension usage.



11. To arrange and supervise contractors engaged by the Trust for the purposes of installing, relocating or repairing any of the Trusts telephony and associated equipment.



12. To monitor and evaluate the service providers level of quality and performance in delivering contracted service levels.



13. To report all attempt IT fraud to the Deputy Network Manager /Technical Architect and the NHS Counter Fraud team.



14. To lead on administering help desk requests for moves & changes, new installations and were appropriate, software changes to service said changes.



15. To assist with production of business continuity plans and DR plans for telecommunications systems.



16. Maintain self-discipline and present a smart, professional attitude within the IT environment and at user locations, ensuring expected standards of timekeeping and attendance are maintained.



17. To assist the Senior IT Technicians with desktop, remote access, community IT and network support as required.