Job Description

Overview

We are seeking a dedicated and skilled Digital Support professional to join our team. The ideal candidate will possess a strong background in IT support and technical troubleshooting, with a focus on delivering exceptional customer service. This role involves assisting users with various technical issues, ensuring smooth operation of computer systems and NHS App as well as navigating patients to the correct pathway.

Duties

Provide technical support both face to face on over the phone for both hardware and software issues across various operating systems and Apps. Troubleshoot and resolve issues. Assist users with desktop support tasks, including software installation and updates. Manage user accounts and permissions and ensure compliance with security protocols. Maintain documentation of technical processes and user instructions to enhance the knowledge base. Collaborate with team members to improve service delivery and customer satisfaction. Regularly update the website and social media.

Experience

Proven experience in IT support or a similar role, demonstrating proficiency in desktop support and technical troubleshooting. Excellent communication skills with the ability to convey technical information clearly to non-technical users. Passionate about technology and enjoy helping others resolve their digital challenges, we encourage you to apply for this exciting opportunity in Digital Support.
Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: No less than 25 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person