Job Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The role encompasses 3 areas:
Training digital and value center teams:
Onboarding and training of our CVC, DC team and agencies: Standardise training ?,Up-to-date Knowledge?, Refresher courses ?
DTC Alignment:
Standardise training acrossStores and CVC
Introduce CVC CulturalTraining ?
Goal: 50% of CoE non-digitalenquiries?
Online training with Offline: Match Digital/CVC with stores?, Identify immediate changes?, Elevated customer journey via Service
Employee Engagement and Development:
Listen to, acknowledge and understand what our CoE & DC employees voice is and how we use this to improve their engagement and development
Essential Duties & Responsibilities

• Structured Onboarding: Enhance the onboarding process for new hires through the implementation of a structured and engaging program, ensuring a smooth transition into the organisation
• Unified Training Content: Ensure consistency in training content delivery across all centres to maintain a high standard of training quality
• Feedback Integration: Consolidate feedback from digital team and both centres to inform and shape future training structures and schedules, fostering continuous improvement
• Content Creation: Collaborate in the creation of comprehensive training content and materials for all teams within the Centre of Excellence (CoE)
• Talent Identification and Tracking: Develop a system for identifying emerging talents and tracking the performance of individuals within the agent population
• Voice of the Employee Sessions: Conduct regular Voice of the Employee sessions to gather valuable feedback and insights, contributing to the enhancement of training programs
• Confident Delivery: Maintain a confident and engaging delivery of new training content on a day-to-day basis
• Material Organization: Regularly review, maintain, and organize training materials to ensure accessibility and relevance
• Progress Monitoring: Implement a robust system for tracking and monitoring training progress across the CoE, ensuring timely adjustments as needed
• Trend Analysis: Utilise Voice of the Customer (VOC), feedback, observations, and other data sources to identify trends and opportunities in training, providing insights for continuous improvement
• Gamification Strategies: Integrate gamification techniques to enhance engagement and participation in training activities
• Brand Representation: Act as a representative of the brand, inspiring and motivating employees by sharing passion and enthusiasm for the company
• Talent Retention: Identify and nurture 'shining stars' within the campaign to foster talent retention

Experience, Skills & Knowledge

Skills Required