Job Description

Are you a

Digital User Research Coordinator

looking for your next opportunity? Do you have experience managing and coordinating a wide range of research engagements for a dynamic research team? If this sounds like you, we'd love to hear from you.


At YBS, our established design team plays a key role in shaping our transformation journey. Our

User Centred Design

practice is committed to inclusive design ensuring our digital products and services work for everyone.


Our Digital User Research Coordinator will be responsible for managing the delivery of Digital User Research, working to improve ways of working, and also contributing to the delivery of research work at times of high demand.


You'll be joining a supportive, collaborative team where different perspectives are valued, ideas are welcomed, and everyone has the chance to grow.


This role is hybrid, with a mix of remote working and occasional time on-site in our central Leeds office.

About the role

As

Digital User Researcher Coordinator

you'll support the successful delivery of digital user research by providing high quality project coordination and stakeholder management. Identifying opportunities to improve research operations, you will





Manage the intake and prioritisation of research requests from teams across our business by acting as the liaison between business stakeholders and the Digital User Research team, managing stakeholder expectations and communication of timelines and progress Support the Digital User Research team at times of high demand by designing, conducting and sharing findings from your own research studies Own and maintain the research roadmap, ensuring projects are scoped, scheduled and tracked effectively Coordinate resource allocation across multiple research projects and monitor progress against timelines, managing the delivery of research projects Develop and maintain research processes, templates and documentation Create the right environment for Digital User Researchers to do their best work, by leading ceremonies that support collaboration and team efficiency

About you

We're looking for someone who brings experience in managing research operations, along with a focus on continuous improvement and a collaborative mindset. You'll have -





Experience coordinating research and managing operations within user research teams A deep understanding of user research best practice and ways of working Knowledge of a range of digital user research methodologies - such as talk out loud testing, desk research, Wizard of Oz testing and surveys Exceptional stakeholder management and communication skills Ability to juggle competing priorities and make smart decisions based on business needs An understanding of using automation and AI to optimise team operations

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday.

You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

Bonus.

At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

Pension.

We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.

Healthcare.

Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

My Benefits.

When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk