Job Description

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Job responsibilities

POSITION: LCP Fragrance Consultant - Full Time - 5 days per week (37.5hrs)

DEPARTMENT: Retail

LOCATION: London Flagships (Harrods/Selfridges)

REPORTS TO: Account Manager

As a Fragrance Expert for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.


Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

MAIN RESPONSIBILITIES

SALES:

To be an expert on fragrance, able to evoke passionate responses to fragrance notes to inspire and gain new clients


To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers To be aware of and achieve or exceed sales targets, as set by your line manager To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI - To achieve set sales targets

SERVICE:

To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients To initiate contact with clients and welcome them both on counter and through traffic stopping To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients To educate clients on Parfums Christian Dior products and the brand

KPI - to achieve target for Mystery Shopping

GENERAL:

To participate in merchandise management and ensure that it is in line with Corporate guidelines To monitor stock levels, report any issues and ensure that there are sufficient levels To adhere to all company procedures and policies, as outlined in the employee handbook To carry out any additional duties as directed by the management team
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Profile

PERSON SPECIFICATION:

In order to be successful in this role, you will be:


Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.


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Additional information

At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.



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PARFUMS CHRISTIAN DIOR

MAISON

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Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.


The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior's perfectionism. The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.