Job Description

Director Global Program Management - Imp AI

Overview

The Director of Global Transformation Implementation & AI will be a core member of the ESI DOTS leadership team, responsible for leading and orchestrating transformation and AI-driven initiatives across the global payroll implementation lifecycle for multinational clients.


This role combines strategic leadership in AI transformation, program management, and implementation delivery, focusing on enhancing efficiency, innovation, and client experience within ADP's GlobalView business -- supporting some of the world's largest organizations in delivering compliant, scalable, and integrated global payroll solutions.


You will lead complex change programs across diverse geographies, integrating AI opportunities into delivery models and aligning with business priorities. Your deep experience in global transformation, program oversight, and applied AI will be critical to driving impactful change and operational excellence.





Key Responsibilities:




? Global Implementation Strategy, AI & Transformation


Lead end-to-end transformation across global payroll implementation and AI-enabled workflows.


Integrate AI strategy and use cases into the implementation lifecycle to drive automation, consistency, and client value.


Develop and execute strategic roadmaps that enhance scalability, time-to-value, and onboarding quality through innovative technology adoption.


? Cross-Functional & Program Leadership


Partner with Implementation, Product, Service Delivery, PMO, Digital, and AI teams to embed best practices across programs.


Act as a thought leader and delivery partner in global AI initiatives, including piloting and scaling solutions across regions.


? AI & Change Management Enablement


Lead structured change programs to support the adoption of AI tools and digital transformation across global delivery teams.


Develop communication and enablement plans to drive engagement, training, and successful rollout of new models.


? Project & Program Management


Direct large-scale, strategic AI and implementation programs with global visibility.


Establish governance, KPIs, and reporting mechanisms to ensure progress, impact, and transparency across client portfolios.


? Client-Centric Innovation


Drive a client-first approach in all transformation efforts, focusing on compliance, localization, experience, and innovation.


Serve as a transformation partner to global clients, identifying pain points and introducing AI-enabled enhancements.


? Stakeholder Engagement


Serve as a trusted advisor to executive stakeholders, presenting progress updates, risks, and strategic recommendations.


Align cross-functional leaders around program goals and ensure adoption of new tools and approaches.


Critical Success Factors


Expertise in global transformation and large-scale program delivery


Strong understanding of AI use cases in enterprise services or implementation


Skilled at leading across matrixed, multinational teams


Confident communicator and stakeholder manager


Agile, innovative, and outcome-oriented mindset

Required Qualifications & Experience:

Education:


Degree or equivalent in Business, Operations, or related field Lean Six Sigma certification (preferred)


Experience:


Minimum 5 years' experience in transformation leadership and good understanding of Implementation Proven track record leading transformation in a multi-country, multinational environment Experience in the payroll, HR, or enterprise technology sector Strong understanding of process improvement, change management, and digital enablement


Languages:


Fluent in English (mandatory); additional languages an advantage




Reporting Relationships:


Reports to: Senior Director -ESI Transformation & Program Delivery

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.