Job Description

:
Director, Guest Infrastructure & EMEAA & AMER
The role
Shape the Future of Hospitality - Drive Innovation, Strategy & Excellence
Are you a visionary technologist with a passion for digital innovation and guest experience? Do you thrive on delivering large-scale programs that redefine how people travel? If so, we want you to join our team as the Director, Guest Infrastructure y EMEAA & AMER.
In this high-impact role, you'll be at the forefront of transforming the Stay Experience-ensuring seamless, personalised, and unforgettable journeys for our guests. You'll shape the regional strategy, lead cross-functional collaborations with key stakeholders (internal teams, business leaders, hotel owners, and suppliers), and oversee the end-to-end delivery of cutting-edge products and platforms. With a strong focus on innovation, efficiency, speed, and quality, you'll drive results that elevate guest satisfaction and business performance.
If you're a strategic thinker who loves tackling complex challenges, pushing boundaries, and making a tangible impact, we'd love to hear from you.
Let's build the future of digital hospitality-together.
Your day to day

• Serve as the product leader in the region(s), tasked with driving successful outcomes with a regionally appropriate approach for key Guest Infrastructure solutions, including but not limited to IHG Connect, IHG Edge, IHG Studio, etc.

• Support the development and execution of new stay experience & related products for the assigned region(s) to streamline the various touchpoints to optimize the guest experience on property.

• Establish, execute, and measure program objectives for your products using performance indicators, which drive guest and hotel owner satisfaction.

• Help close key competitive gaps and positively advantage IHG in both guest experience and owner perception.

• Support the development and implementation of multiple digital stay experience related programs and services supporting regional brand initiatives and global multi-brand programs.

• Plan and deliver the engagement with regional hotels, owners, and key internal stakeholders, including Product & Technology, Channels, Marketing/Brands, and Operations, as well as owners and Owners Associations, to deploy solutions at a meaningful velocity, to scale, with a cost/benefit model appropriate to the current business environment.

• Conduct and leverage consumer and industry-based research to determine optimal product configuration and services for the region(s). Benchmark best-in-class experiences across multiple industries and sectors to prioritize the guest experience and facilitate implementation and support.

• Provide leadership of best practices, processes, & operations. Collaborate across regions, business units and markets, developing and delivering strategies, obtaining buy-in from key stakeholders, and presenting to high-profile groups including RLT and BULT members and hotel owners on a regular basis.

• Support all internal and external marketing and communications efforts.

What we need from you
While experience is highly valued, mindset is equally crucial. We seek a dedicated individual with a natural aptitude for thriving in a dynamic, fast-paced global environment.

• Expertise in project management, implementation strategies, and large-scale digital solutions.

• Strong knowledge of digital system development, UX/UI, hotel operations, and technology ecosystems.

• Experience with Web, Mobile, CRO, PMS, Voice Development, and Agile methodologies (SCRUM, RUP, Waterfall).

• Ability to translate business needs into system functionality and drive customer-centric design thinking.

• Proven success in leading teams, developing talent, and delivering high-impact projects.

• Excellent communication and stakeholder management skills across all levels, from senior leaders to vendors.

If you excel at driving digital transformation and operational excellence, let's talk!
#LI-CB2
#LI-HYBRID
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team:
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.