Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


Membership Portfolio Services (MPS), within our U.S. Consumer Services business, is responsible for developing and scaling several high-growth businesses that are strategically important to American Express -- including Amex Offers, Advertising, Dining, and Marketing Technology.


Within MPS, the Enterprise Comms & MarTech Experiences (ECMX) team serves as our global center of excellence for marketing services. ECMX powers high-quality, efficient, and user-centric digital marketing experiences that drive business growth through optimized MarTech and Marketing Operations (MarOps) solutions.

How will you make an impact in this role?

You will join ECMX's International MarOps organization, focused on delivering frictionless, flexible, and flawless marketing enablement. This is achieved by streamlining, scaling, and transforming operations with greater efficiency, agility, quality, and speed.


Reporting to the Vice President, International Marketing Operations, this role will lead the strategy and execution of International Web Solutions -- shaping how we deliver, govern, and continuously improve web marketing experiences across markets. The successful candidate will be a strategic thinker and people leader, passionate about innovation, operational excellence, and building a high-performing team that thrives in a fast-evolving digital environment.


Key Responsibilities

Strategic Leadership: Provide overall vision and leadership for International, ensuring scalable, flexible, and high-quality execution across digital channels. Innovation & Transformation: Partner with Marketing, Product, and Technology teams to shape the transformation roadmap for web marketing -- driving innovation and continuous improvement in how we deliver digital experiences. Operational Excellence: Oversee day-to-day web operations with a focus on process optimization, governance, and performance. Ensure marketing initiatives are delivered with precision, efficiency, and compliance across markets Cross-Functional Collaboration: Build strong partnerships across Marketing, Product, Technology, Compliance, and Risk to enable seamless operations and strategic alignment. Vendor & Partner Management: Lead strategic relationships with preferred external partners, ensuring quality, innovation, and value delivery. Team Leadership & Development: Build, mentor, and inspire a high-performing global team. Foster a culture of collaboration, inclusivity, innovation, and accountability. Talent Growth: Develop strong pipelines and succession plans to ensure long-term organizational strength and capability. Culture & Engagement: Lead with empathy and inclusivity, ensuring diverse perspectives drive better decisions and outcomes.

Minimum Qualifications

Proven experience leading marketing operations or web operations within a large, complex, and matrixed organization. Strong strategic mindset with the ability to translate vision into actionable plans that drive measurable business outcomes. Demonstrated success managing transformation or optimization initiatives across people, process, and technology. Exceptional collaboration, communication, and influence skills -- able to align cross-functional partners around shared goals. Experience leading teams through change, fostering growth, and cultivating a culture of innovation and excellence. Strong understanding of digital marketing enablement and MarTech ecosystems (experience with Adobe suite preferred). Comfortable navigating ambiguity, solving complex challenges, and balancing strategic priorities with executional rigor. Experience in marketing operations within regulated industries is a plus.

What You'll Bring:


A forward-looking, strategic leader who thrives on collaboration, drives innovation, and is passionate about developing people. You'll bring curiosity, courage, and creativity to help shape the future of our marketing operations and elevate how American Express shows up for customers around the world.


Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.



We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.