Job Description

:
Director of Client Growth
Function(s): Client Success, Revenue Expansion, NPS Management, Fulfilment & Sales Alignment.
Reports to: Chief Operating Officer
Location: London, 3 days a week in the office.
Salary: Competitive salary (based on experience) + performance-based incentives.
KPIs: Existing Revenue Expansion, Client NPS, Upsell Conversion Rates.
The Opportunity:
As Director of Client Growth, you'll design and execute the strategy that drives growth from our existing client base - turning great relationships into measurable revenue outcomes. You'll partner closely with our Fulfilment, Sales, and Leadership teams to identify new commercial opportunities, optimise account profitability, and ensure our most strategic clients stay and scale with us.
About Us:
We're a group of fast-scaling performance, creative, and e-commerce businesses - including Soar With Us, Hambi Media, Launch With Us, and For You Advertising. Together, we partner with some of the UK's most ambitious brands, delivering breakthrough growth through media buying, creative strategy, and brand storytelling. With a team of 80+ specialists and over 500m in profitable ad spend across Meta, Google, and TikTok, we're scaling fast - and now looking for a Director of Client Growth to lead the charge on commercial expansion across our portfolio.
Our Values:

• Extreme Ownership: Taking responsibility for every outcome within your control.
• Radical Curiosity: Challenging assumptions and exploring what's next to drive smarter, more innovative results.
• Kind Candour: Saying what needs to be said with honesty, empathy, and purpose.
• Client-Centricity: Thinking like owners, acting in our clients' best interests, always.

The Goal:

• Own and deliver our existing revenue expansion strategy, driving upsell and cross-sell growth across key accounts.
• Build and embed a client tiering framework (Bronze / Silver / Gold) to prioritise resources and identify high-value growth opportunities.
• Partner with Sales and Fulfilment leads to translate client potential into commercial action.
• Lead commercial reviews with top-tier clients, aligning results to long-term growth goals.
• Implement proactive strategies to reduce churn and increase lifetime value.
• Mentor Account Managers and Account Directors to elevate their commercial acumen and strategic impact.
• Influence at a senior level - working closely with the COO and C-Suite to shape the group's growth roadmap.

Requirements:
You...

• are a senior leader with a proven track record in client success, revenue growth, or account expansion roles;
• are commercially minded, with the ability to align client needs with agency profitability;
• have excellent communication skills, able to influence both clients and internal leadership;
• are strategic but hands-on, willing to roll up your sleeves to solve problems;
• thrive in a fast-paced, high-growth, multi-brand environment;

• have 6+ years' experience in client success, revenue expansion, or related leadership roles (agency or SaaS/e-commerce environment preferred).

What Success Looks Like:
6 Months: * Revenue Expansion strategy live and generating measurable upsell/cross-sell results.

• NPS response management is embedded into client success workflows.
• Bronze, Silver, and Gold tiering system implemented and informing client prioritisation.

12 Months: * Existing revenue growth % significantly above current baseline.

• Retention rates improved across top-tier accounts, directly contributing to client delivery standards.
• Recognised as a commercial and client-centric driver of Group growth.

24 Months: * Group achieving industry benchmarks across account expansion and on track for 8-figure revenue.

• Client Success function fully established, scalable, and integrated into Fulfilment and Sales operations.
• Agency recognised as best-in-class for balancing client excellence with commercial performance.

Benefits:
We believe looking after our people goes beyond the basics. That's why across the group, we offer:

• 26 days annual leave (including your birthday off, and additional days for long-term service).
• Private Health Insurance (with wellness perks and rewards, available after 6 months).
• Life Insurance & Smart Health Services (including 24/7 virtual GP and wellbeing support).
• Cash Plan (reimbursement for dental, optical, physiotherapy and other healthcare expenses).
• Company Pension (auto-enrolment with employer contributions).
• Professional Development Fund (courses, certifications, and resources to support career growth).
• End of Year Bonus Scheme
• Kudos Recognition Platform (peer-to-peer recognition across the group).
• Hybrid & Remote Working options.
• Work Abroad Scheme (up to 30 days at a time).
• Regular Company Events & Team Socials to bring our brands together.

Skills Required