Job Description

Job Title:

Director of Customs Compliance & Operations

Location:

Office-based - Staines, UK

Job Type:

Full-time, Permanent

Salary:

60,000-70,000 depending on experience

Application Method:

Apply via Indeed (cover letter optional)

About the Role

We're looking for a

Director of Customs Compliance & Operations

to lead our fast-paced, high-volume clearance team. This is a newly created role, taking over a critical part of the business previously managed by the company director. The successful candidate will ensure

flawless day-to-day operations

while establishing and enforcing robust

customs compliance practices

across the business.

You'll be responsible for:

Ensuring rapid and accurate responses to customer requests and escalations Providing leadership and support to a team of 10+ staff Overseeing quoting, invoicing, onboarding, and job accuracy

Implementing and maintaining strong customs compliance procedures

Training staff on regulatory requirements and monitoring adherence Coordinating end-to-end customs processes across the UK and EU Ensuring OTS remains efficient, accurate, and fully compliant
This is a hands-on role with high expectations and high impact. You'll report directly to the owner and director.

About Us

OTS Broker runs one of the busiest and most dynamic customs clearance operations, with offices in the

UK, Poland, France, and the Netherlands

. We don't just handle UK clearances -- we manage full

EU-GB and GB-EU customs chains

, often coordinating across multiple offices and partners. Our clients depend on our

speed, precision, and knowledge of cross-border movement

, and you'll be at the center of maintaining and improving that reputation.

What You'll Need

Fluent Polish and English (both required)

Excellent knowledge of

UK import, export, and transit procedures

Strong understanding of customs law, documentation, and compliance risks Customs clearance and/or express logistics industry experience Leadership skills and a track record of managing operational teams Ability to perform under pressure, solve problems, and make fast decisions Strong communication, assertiveness, and reliability Commercial awareness and a drive to continuously improve systems
What Success Looks Like

Service levels remain consistently high under your leadership Full customs compliance is established, documented, and maintained Staff are trained and confident in all regulatory processes
Salary & Perks

60,000-70,000

depending on experience Performance-based bonuses Travel expenses covered Training and development budget 1-week paid trial period to ensure mutual fit
Application Process

Apply via

Indeed only

Cover letter is optional CVs will be reviewed quickly -- if shortlisted, you'll be invited to interview Successful candidates will start with a

1-week paid trial

. If things align, we hire immediately
If you're a compliance-minded leader ready to take full ownership of a critical part of our business, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 60,000.00-70,000.00 per year

Benefits:

Casual dress Discounted or free food On-site parking
Application question(s):

How many years of experience do you have working in customs clearance or related compliance roles? Which customs procedures are you most experienced with? Are you fluent in both Polish and English (written and spoken)? Have you previously been responsible for ensuring customs compliance across a team or business? . Are you able to work full-time, on-site at our Staines, UK office? Have you ever managed or supervised customs/ops staff before? Have you ever been responsible for setting up or maintaining internal customs compliance procedures?
Experience:

Customs Clearance: 3 years (preferred)
Language:

Polish (required) English (required)
Work Location: In person

Expected start date: 01/10/2025