Job Description

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding--seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.





A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.


The Opportunity


As our

Director of Global PMO and Partner Delivery Success

, you'll lead two mission-critical pillars within our Professional Services team: the

Global Project Management Office (PMO)

and our

Partner Delivery ecosystem

.


This is a strategic and hands-on leadership role focused on building governance, enablement, and scalable delivery. You'll collaborate across teams and time zones to ensure our delivery practices--whether internal or partner-led--are seamless, consistent, and always focused on creating high-quality outcomes for our customers.

The Team

You'll join the Professional Services organization, partnering closely with delivery leads, project managers, partner managers, and cross-functional teams across the globe. This is a growing team dedicated to operational excellence and customer success, with team members located in North America, EMEA, and APAC.


What You'll Be Doing

Lead our Global PMO Strategy

Develop and evolve the Global PMO roadmap to support business growth Establish frameworks for governance, including scope control, risk management, and resource planning Introduce scalable tools and delivery methodologies across regions Mentor and support project managers and delivery leaders

Drive Partner Delivery Success

Build and lead a global Partner Enablement and Certification Program Define partner onboarding, training, and certification journeys Work cross-functionally to embed partners into our service delivery workflows Ensure partners consistently meet our delivery standards

Build and Lead our Xpert Services Function

Launch a specialized team to support partners on complex projects Provide delivery guidance, project support, and quality oversight Conduct delivery health checks and champion excellence across engagements

What We're Looking For

Extensive experience in professional services, program management, or service delivery leadership--preferably in SaaS or digital services A proven track record of building and scaling PMOs with strong governance and operational structure Deep knowledge of Agile, Waterfall, and Hybrid delivery methodologies Experience developing and running partner enablement or certification programs Confident collaborating cross-functionally and influencing senior stakeholders Familiarity with tools like Smartsheet, Wrike, or similar platforms Comfort operating in dynamic, global environments

Don't meet every single requirement but excited about the role?

We encourage you to apply! Research shows that some candidates may hesitate to apply unless they meet 100% of the criteria--but you could be the perfect fit. We're building a diverse team that values a range of backgrounds, perspectives, and experiences.

Application Process

Meet with a Recruiter Interview with the Hiring Manager Participate in a Skill Interview and Stakeholder Interview Offer Stage UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.