Job Description

Job Opportunity at RVS - Operations Director

Location:

Cam, Gloucestershire

Department:

Executive Leadership

Reports To:

Managing Director

Employment Type:

Full-Time | Senior Leadership

About RVS:

At

Refuse Vehicle Solutions Ltd (RVS)

, we pride ourselves on being the UK's leading provider of waste collection vehicle solutions. From refurbishment and custom builds to responsive aftersales support and vehicle sales, we deliver end-to-end service with uncompromising quality. As we expand our footprint and enhance our operational excellence, we are seeking a strategic, dynamic, and hands-on

Operations Director

to drive forward performance across our Service and Production departments.

Role Summary:

The

Operations Director

is responsible for leading, coordinating, and optimising RVS's operational departments--primarily

Service

and

Production

. This senior leadership role requires a strong operational strategist with a commercial mindset, capable of balancing strategic vision with day-to-day execution. You will ensure seamless delivery across refurbishment, vehicle processing, and aftersales service while maintaining high standards in quality, customer satisfaction, safety, and team performance.

Key Responsibilities :

Leadership & Strategic Oversight

Provide strategic leadership and hands-on direction across the Service and Production departments. Set and deliver clear performance goals aligned with business growth and customer service excellence. Champion a high-performance culture focused on collaboration, accountability, and continuous improvement.

Operational Management

Oversee the full lifecycle of vehicle processing--from acquisition and refurbishment to delivery and aftercare. Monitor service and production KPIs, lead root-cause analysis, and drive improvement plans. Manage budgets, cost control initiatives, and capacity planning to support efficient scaling.

Process, Quality & Compliance

Ensure all operations comply with internal standards, ISO regulations, HSE, and environmental requirements. Implement and refine processes for lean operations, efficient workflows, and rapid turnaround. Foster a zero-defect, right-first-time culture with robust quality control systems.

Team Development & People Leadership

Directly manage the Service Manager and Production Manager, ensuring alignment with company objectives. Promote staff development through mentoring, structured feedback, and clear progression pathways. Lead change management efforts with empathy, clarity, and precision.

Cross-Department Collaboration

Liaise with Sales, Engineering, Procurement, and Customer Service to ensure operational readiness and alignment. Act as a key point of escalation for operational challenges, supporting rapid issue resolution. Contribute to executive-level strategic planning, reporting directly to the Managing Director.
Qualifications & Experience:

Required:

Proven experience in an Operations Director or senior operations leadership role within automotive, engineering, logistics, or waste vehicle sectors. Strong track record in managing multidisciplinary teams across service and manufacturing environments. Expertise in process optimisation, lean manufacturing, and operational performance metrics. Excellent commercial acumen with experience in budget and P&L responsibility. Strategic thinker with strong communication, leadership, and problem-solving skills.

Desirable:

Background in heavy vehicles, fleet management, or waste services. Recognised qualifications in engineering, operations, or business management (e.g., MBA, Six Sigma). Experience scaling teams and processes in a growing SME or mid-market business.
Why Join RVS?

Lead operational transformation in a fast-growing, nationally respected company. Collaborate with a passionate and capable leadership team. Drive positive impact across essential UK services and sustainable vehicle solutions. Receive a competitive salary and executive benefits package. Influence strategy at the highest level and help shape the future of RVS.
Job Type: Full-time

Pay: 51,147.54-117,129.21 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Company car Company pension Free parking On-site parking
Work Location: In person

Reference ID: Director RV OPS