Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.

Four Seasons Hotel London at Park Lane is looking to recruit a Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. This is a rare opportunity to shape our guest experience by providing exceptional knowledge and service in support of our world-renowned hotel.

As a key member of the Hotel Leadership team, the Director of Rooms is responsible for the strategic direction and operational success of the Rooms Division. This includes Front Desk, Concierge, Guest Services, Housekeeping, and Communications.


In this role, you'll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you'll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.

What You Will Do

Provide strategic and hands-on leadership to all Rooms Division departments. Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism. Ensure that all guest interactions are handled with the highest level of care, service, and personalisation. Collaborate across departments to enhance the guest experience and ensure seamless operations. Personally engage with guests, respond to feedback and lead service recovery initiatives. Lead the division's recruitment, performance management, scheduling, and training. Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed. Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives. Monitor labour costs, operating expenses, and revenues--ensuring financial targets are met through effective planning and decision-making. Represent the Rooms Division at the Planning Committee, contributing to the hotel's strategic direction.

What you bring:

Strong experience as a Director of Rooms in a five-star property Excellent knowledge of all aspects of Rooms Division Operations. Exceptional leadership and interpersonal skills, with the ability to motivate and develop high-performing teams Strong business acumen and financial management expertise A degree in hospitality or business management (or equivalent experience) A passion for delivering world-class service and creating memorable guest experiences

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

Highly competitive remuneration package, including a bonus scheme Excellent Training and Career Development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Tasty meals at Zest while on duty Fruits, coffee/tea and ice cream available throughout the day The opportunity to engage in diverse and challenging work Opportunities to build a successful career with global potential Season Ticket Loan & cycle to work scheme Private Medical Insurance coverage Life insurance scheme Pension plan with 10% employer contribution Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year. Employee Recognition Programmes and more!!

We look forward to receiving your application!