Job Description

Who we are

We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.


We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.


Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Director, Patient and Site Engagement does

The Patient and Site Engagement Director applies their therapeutic expertise and experience in Patient support solutions and is tasked with defining, embedding and scaling Patient focused planning into Worldwide's strategic approach to study planning and successful delivery. This role will oversee implementation of best practice approaches for the Patient engagement team and be responsible for innovation in the patient and site engagement and support setting. The Patient and Site Engagement Director will be responsible for embedding optimized processes into Worldwide's capabilities to support new business pursuits and to ensure studies are set up for successful delivery. The role will enable and manage collaborative interactions both internal and external - to generate indication level and clinical trial-specific insights across our portfolio of trials, to ensure we have a systematic approach to assessing potential barriers to study participation and that tailored patient and site support strategies are recommended and incorporated into the solutions that Worldwide develops for our customers. This role requires experience in setting new processes and will act as a thought leader for Worldwide - the Director of Patient and Site Engagement will establish close partnerships across internal and external stakeholders, defining "best practice approaches" to ensure detailed understanding of the patient journey are incorporated into our new business pursuits and so that site-specific needs related to patient engagement, recruitment and retention, are effectively communicated and where possible any risks are reduced with appropriate support or mitigating actions clearly defined and articulated.

What you will do

Responsible for defining and reporting key performance indicators to Patient and Site Solutions leadership and SLT where needed - for Patient and Site engagement activities Establish infrastructure to track KPIs and metrics and measure the impact of patient and site support strategies on clinical trial delivery performance across our department Manage team members within the Patient and Site Engagement team - act as coach and mentor and support career development of more junior team members Oversee implementation of best practice approaches within Patient and Site engagement team Continually assess gaps and innovation in this space and provide recommendations accordingly Foster collaboration and proactively engage with and support the Strategic Feasibility assessment during proposals phase, including providing Study Burden Analysis, and Patient and Site insights, so that patient-focused and site engagement study risks are incorporated

What you will bring to the role

Passion for ensuring patient viewpoint is comprehensively represented in the trial planning and delivery process and have a desire to optimize patient experiences in clinical studies Understanding of patient and site burden risks in clinical trials Effective communication skills, both written and spoken English, able to demonstrate the ability to write persuasively Basic understanding of clinical drug development across a broad range of therapeutic areas

Your experience

Minimum Bachelor's degree or equivalent 10+ years' of transferrable experience in medical, healthcare, scientific or related field, with preference for experience in Patient engagement, recruitment & retention, feasibility or site-study coordination research roles Experience in line management within an expert function Knowledge of the principles of Good Clinical Practice Must have competent computer skills in MS Word, Excel, and PowerPoint
We love knowing that someone is going to have a better life because of the work we do.


To view our other roles, check out our careers page at Discover a world of difference at Worldwide ! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn .


Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law

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