Job Description

Your Role:

As the Director of Program and Student Services you will be responsible for the daily management of the program, overseeing all student services and affairs, housing, vendor relations, and office administration. The Director of Program and Student Services role includes collaboration with the CEA CAPA's Home Office and other global locations. As the PASS Director you will ensure a high-quality experience for students, managing aspects of their journey from pre-departure to program completion, including health, safety, and cultural integration.


Starting salary: 60,000

What You'll Do:

Leadership

Provide leadership and support for Student Services staff in all aspects of work, including and especially during escalated situations with students within the area of student services and housing. Lead student services team, ensuring an effective division of work. Collaborate closely with the Center and Academic Director in the development and implementation of programs from pre-departure to departure. Collaborate in fostering a collaborative and inclusive work environment, maintaining strong communication and teamwork among staff. Oversee staff efforts to facilitate programs; participate as needed in all facets of Student Services, ensuring seamless overlap with academics, CIP, and custom program delivery. Represent and promote CEA CAPA's mission and values to students and stakeholders.

Program Management

Collaborate with the Center Director and Enrollment Services for pre-departure advising. Maintain accurate program data and identify opportunities for improvement. Participate in routine training and align on-site student services with best practices. Collaborate in the delivery of custom and faculty-led programs. Collaborate with the onsite team on every day and ordinary management of the Study Center.
Student Services

Plan and implement all aspects of student services, including student arrivals, orientation, , cultural and social activities, excursions, Oversee the securing and management of housing and direct students to local resources for practical needs and cultural adaptation. Mediate mid-level student concerns and cases within Student Services and Housing Provide support for the health, safety and well-being of all onsite students in collaboration with onsite dedicated staff.

Financial Management

Assist in the Development of the OSE/Housing budget. Manage OSE/Housing budget in collaboration with the Center Director ensuring savings when possible.

Communication

Regularly communicate with the Center and Academic Director on all aspects of the program surrounding student services and housing Document and report student concerns and issues promptly.

What Makes a Great Candidate:

Bachelor's degree or equivalent Fluency in English A minimum of 3 years of experience in international education or related fields Experience leading and developing teams Ability to work with diverse identities Experience living or working abroad, with a knowledge of the local culture, history, business practices, and academic environment

Core Competencies:

Commercial and administrative acumen Creative and solutions oriented Empathic and solutions-oriented leader Skilled negotiator Resilient and adaptable Deadline-oriented Ability to navigate matrix relationships Excellent communicator, able to vary style based on the audience
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Who We Are:

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.


We're proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students' time abroad.


A sense of belonging is central to CEA CAPA's mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.


With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.