Job Description

Job ID: 36032


Location: London, GB


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 6 Aug 2025

JOB SUMMARY

The Country / Cluster Head, Risk & Control is responsible for managing end to end process risks for processes in the combined / single Process Universe (for Corporate, Commercial and Institutional Banking Client Coverage (CCIB CC). The Country / Cluster Head is responsible for the first line of defence and ensures effective implementation of Operational Risk Framework [under the Enterprise Risk Management Framework]), process controls and governance within the country / countries.

The Country / Cluster Head is also responsible in overseeing the execution of Country / Cluster processes in line with standards set by the Global Process Owners and Policy Owners and monitor deviations to global Standards.

RESPONSIBILITIES

Strategy

The Country Heads / Cluster Heads, Risk & Control within in the Region will be the Country Process owners for the designated countries and will be accountable for the end to end business processes and are responsible for:

Identification and management of the end to end processes as defined by the CCIB CC Process Universe and associated risks for the activities carried out by the business (including hubbed or outsourced). Implementing CAS (Control Assessment Standards) to monitor the effectiveness of the controls and standards governing the end to end process. Being accountable to the Group Process Universe Owner, framework and policy owners and implementing the control requirements applicable to the process. Escalating significant risks and issues, through Regional Heads, to the Process Universe Owners, relevant Risk Framework Owners or Policy Owners.

Business

Responsible for maintaining an awareness of the wider business, economic and market environment in the country / countries which the Group operates. Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation actions. Responsible for contributing to and ensuring adoption of COO CCIB CC initiatives in the country / countries.

Processes

Responsible for ensuring adherence to specified BAU operational risk deadlines, along with the consistent execution of CST / KCI for relevant processes in the country / countries. Responsible for being a key escalation recipient for the business for all operational risk related incidents and queries that arise in the country / countries. Ensure risk ownership over centrally / GBS performed validation checks is retained at the country level - specifically ownership of residual risk evaluations and associated remediation activities. Responsible for coordinating with stakeholders in the country / countries, region and group to increase transparency and share key developments, learnings and best practices. Responsible for supporting the business in the country / countries in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence. Identify non-standard processes and ensure appropriate control mechanisms are implemented and approved. Responsible for regular dialogue with CCIB CC and country Compliance teams to ensure that Country Teams in the region are informed of product changes, regulatory changes, new policies, compliance reviews and audits.

People & Talent

Responsible for driving appropriate culture and values within the country team (s). Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for CCIB CC staff. Responsible for effective management of the Country Risk & Control team, acting as a key point of escalation, identifying generic and operational risk issues and mitigating these effectively. Ensure the adoption of best practices for Risk & Control in the country / countries, acting as a role model - developing country-level Risk & Control career path, providing guidance where required.

Risk Management

Continuously evaluate and identify operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks across the region. Responsible for raising awareness of business controls, governance and supervision responsibilities amongst relevant staff in the country / countries and ensure an appropriate culture amongst all staff in this regard. Responsible for ensuring compliance with policies applicable to CCIB CC which impact operational risk. Challenge processes, procedures, and policy together with Regional Heads, if there is opportunity for efficiency improvements. Responsible for speaking out on emerging risks for the businesses across the country / countries. Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for business staff and country Risk &Control Teams. Supporting Regional Heads in conducting peer reviews within or across the regions. Engage with other Regional Risk & Control Heads to share and drive adoption of best practices and provoke thought leadership. Responsible for developing strong working relationship with country, regional and global stakeholders to facilitate end-to-end investigation of business issues. Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings.

Governance

Oversee the effective running of Country CCIB CC Operational Risk Forum (BRF) . Responsible for ensuring adequate governance and oversight of operational risk in the country / countries, through the escalation and appropriate resolution of risk exposures to the Country Risk Committee (CRC) and Non Financial Risk Committees (NFRCs) as required. Responsible for escalation of issues, blockages, challenges and trends to the Regional Head, Risk & Control and Country business head (s), as required.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Risk and Control UK team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters in the country.

Key Stakeholders

Banking and Coverage Heads in the Cluster Cluster and Country COO Internal Audit Cluster Head of Risk & Control Business & Country Compliance teams Operations (GBS / GTO) CMt Teams GBS Hub Teams Country CFCR team Regulators and their appointed auditors(where applicable)

Other Responsibilities

Embed Here for good and Group's brand and values in Coverage Risk and Control Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications

Knowledge of Corporate, Commercial and Institutional Banking Client Coverage, Transaction Banking and Financial Markets products - to enable assessment of cross-business issues. Relevant business experience in operations, business analysis or project management. Clear understanding of the Bank's Risk Framework or equivalent experience gained in other organisations. Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships. Strong analytical skills, detail-focused with the ability to interpret large volume of information. Problem solving skills with ability to influence across all levels of business. Ability to independently drive initiatives with minimum hands-on supervision.

Role Specific Technical Competencies

Business process design Process management Banking products Regulatory environment Internal controls Risk management Interpersonal relationships

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers