Job Description

The purpose of this role is to provide leadership and strategic direction of the Infrastructure Managed Services (IMS) team in the UK&I cluster as well as leading the Platform & Cloud teams across the EMEA region. The role reports to the EMEA IMS Lead and works closely with Global Infrastructure and IMS colleagues in all regions.
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Role Purpose
The purpose of this role is to provide leadership and strategic direction of the Infrastructure Managed Services (IMS) team in the UK&I cluster as well as leading the Platform & Cloud teams across the EMEA region. The role reports to the EMEA IMS Lead and works closely with Global Infrastructure and IMS colleagues in all regions.
IMS delivers infrastructure and enabling services for client solutions generating revenues as described in the dentsu Master Services Set (MSS). Revenues are included in the CXM service line P&Ls.
Key accountabilitiesCollaborates with client teams to capture requirements and deliver solutions throughout the sales and delivery lifecycle Ensures that all client solutions are aligned with Global infrastructure and IMS policies, standards and best practices Manages the UK&I IMS finances, including client revenue and IMS budget (UK&I IMS revenues of c800, IMS budget c. 3m) Sets standards and ensures the governance and compliance of technology operations is upheld Identifies and incorporates global trends into the creation of roadmaps to underpin the delivery of key technical programmes (e.g. Automation, AI, Infrastructure as Code) Works with partners to ensure the provision of modern, secure and integrated toolsets Provides an escalation path for all IMS Operations in the UK&I as well as Platform and Cloud capabilities across the region Oversees Regional Duty Management as part of the IMS global support model Reports on key metrics including regional incident and request tickets Leads and develops team. Key direct reports include cloud architects, DBAs, and the regional Duty Manager. Upholds and promote dentsu's core values and culture

Professional skillsProven ability to understand client/stakeholder needs and transform them into world-class solutions that meet/exceed their respective expectations Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent Hands-on technology experience focused on solution delivery and platform optimisations Demonstrable ability to engage all stakeholders in a positive, productive manner Ability to develop and retain world-class technology talent ITIL and relevant Cloud (AWS, GCP, Azure) certifications are highly desired An understanding of emerging methodologies, technologies, architectures, products (primarily AWS, GCP and Microsoft technology stacks) Ability to assess and communicate technology budgets and delivery schedules
Ability and experience to develop and manage metrics that contribute to continuous improvement with regard to the quality of delivered services Ability to optimise staff utilisation, ensuring they remain engaged and effective Ability to travel within the EMEA region as needed

Key ExperiencesThe suitable candidate will possess circa 10+ years of designing, building and supporting enterprise-class solutions operating in a 24/7 environment preferably across multiple countries Within this, circa 5+ years in a managerial role with expert knowledge of cloud infrastructure and data platforms, as well as a good understanding of end-user, network, data centre technologies and information security

Location:
London
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent