Job Description

Director's Secretary - Operations
Worcester based with a balance of home and office working
Salary is 27,521.00 to 28,970.00 per annum
35 hours per week
We're excited to welcome a Director's Secretary to work alongside our Operations Director in Sanctuary Care - supporting our 109 nursing and residential homes across England and Scotland.
We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes.
When you join Sanctuary Care, you're joining an award-winning team where colleagues and residents truly matter. We're proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.
The role of Director's Secretary will include:

• Manage all enquiries on behalf of the Director acting as the initial point of contact for incoming calls and mail, proactively making decisions on which information needs to be brought to their attention.
• Maintain and monitor the Director's diary, managing conflicts and priorities including screening meeting requests, scheduling internal and external meetings.
• Respond to adhoc requests as necessary, preparing and collating information and reports on behalf of Directors in a timely manner to effectively communicate key business messages.
• Communicate effectively and maintain good working relationships with internal and external stakeholders to ensure any issues are identified and dealt with appropriately, including investigating and responding to complaints.
• Provide administrative support by preparing, collating and distributing agendas and other relevant documentation and take action points at meetings to ensure effective record keeping.

Skills and experiences required for the role:

• Proven experience of providing secretarial support
• Proven experience of working to deadlines and prioritising work loads
• Working knowledge of dealing with commercially sensitive and confidential data
• Ability to interpret computerised information and documentation
• Excellent interpersonal skills allowing you to build strong working relationships
• A proactive working nature with the ability to work on your own initiative
• Proficient user of all Microsoft packages
• Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable

Are you ready to be your best?
At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Care an amazing place to work. That's why we provide a package that includes:

• Occupational sick pay (after 12 months' service)
• 24/7 confidential employee advice line for medical and legal support
• Access to wellbeing resources, including Aviva Digicare
• Cycle to Work scheme
• Exclusive employee discounts through our e?hub
• Contributory pension plan with up to 7% employer match
• Life assurance cover
• Enhanced parental leave schemes (after qualifying period)
• Financial wellbeing support, including affordable loans and free mortgage advice
• 25 days' annual leave, rising to 30 with service, plus bank holidays
• Comprehensive training, development, and internal career opportunities
• Inclusive staff networks such as the Parent Network, REN, PRISM and Disability Network
• Loyalty recognition from 12 months' service onwards

Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care.
Before you apply
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Skills Required