Job Description

The best place for our patients to continue their recovery and get back to their normal lives is in the comfort of the place they live - your role will be to support this process, playing a vital role to achieve the timely and safe discharge of our patients. Our team is known for being passionate, empathetic and forward thinking, putting our patients at the heard of everything - we just need you to complete the picture.



This is a patient-facing role with the majority of your time spent in ward areas liaising with patients and their families & members of the ward team. Whilst you won't be involved in delivering patient care, you will see every day the impact you make and we know how proud you will be of the role you undertake.

We guarantee you will:

work in a fast paced environment , with lots of variety, making a difference to our patients, families and teams



manage your own workload, working alongside a variety of professionals



use your fab IT and multi-tasking skills



work as part of a team of people from different cultures and backgrounds



If you like what you read.....Why not apply to come and join our adaptable, friendly, professional and caring team?



It doesn't matter if you haven't worked in a hospital setting before - we can teach you everything you need to know. This role will really provide a good introduction to expand your knowledge and understanding of how our hospitals operate.



You'll ensure discharge planning commences from day one of admission liaising with the multi-disciplinary teams and family to ensure patients spend the minimum amount of time required in hospital.



Your effective communication skills throughout all of this will be key. You will be the main point of contact relating to the discharge of patients on your ward area, linking in with social care and therapy services, utilising our IT systems. You'll need to use your initiative of course, but you will also have a supportive team around you to help. Your strong organisational skills will also come into play as you manage your workload and ensure tasks are completed timely and any concerns escalated.



Our services are 7 days a week - teams are deployed to work on flexible shifts at either of the acute sites depending on business need.



We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.



Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.



You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.



You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.



Ability to work as part of a team liaising with inter-disciplinary team members regarding the planning of discharge for relevant patients.



Ensure completion and delivery of relevant documentation to assist with the discharge process.



Communication with patients, relatives and other staff members concerning issues related to discharge planning. Ability to deal with communication issues.



Liaise with other agencies/patient/relatives in order to provide effective communications to assist with timely discharge of patients.



Completion of relevant patient documentation in order for an effective discharge process.



Communication with a range of clinical and non-clinical staff concerning the discharge process for patients.



Ensure that the social circumstances / discharge arrangements of each patient have been assessed and documented within 24 hours of patient being admitted to the ward environment.



Monitor the progress of referrals/assessments that are required to assist with the discharge process.



Follow up any outstanding requests that are causing a delay with the discharge process for the patient.



Ability to analyse and interpret information, pre-empt and evaluate issues and recommend an appropriate course of action, seeking advice from senior colleagues if required.



Support ward teams by facilitating the process of requesting TTO's / Transport/ Discharge Summary to assist with a timely discharge and avoidance of any delays.



Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge.



Support chasing results for tests where this could delay achieving discharge.



Liaise with other care establishments to expedite any referrals or assessments that have been requested including the repatriation of patients.



May, on occasion be required to prepare bed spaces in order for the admission of patients to support the ward team



May on occasion be required to support transfer of patient to other ward area or discharge lounge



Operating telephone and computers.



Maintain accurate record keeping regarding the discharge process for each patient.



Provide all patients with a leaflet explaining the discharge process as per hospital policy.



Liaise direct with patients and their carers regarding the discharge process.



Highlight any issues to the appropriate Senior Manager that may affect the discharge process, for example a lack of senior doctors, therapy services and delays in test results/referrals.



Participate in the training and induction of new staff, attending training and development events in support of the role.



Report any incidents in accordance with Trust policy.



Adhere to all legislation and Trust policies in the provision of staff and visitor services.



Work in accordance with laid down procedures and standards referring matters to Line Manager as necessary.



Manage own area of responsibility in conjunction with Line Manager.



To take every reasonable opportunity to maintain and improve your professional knowledge and competence



To participate in personal objective setting and review, including the creation of a personal development plan