Job Description

27,000 + 6,000 OTE - Uncapped commission

In office Monday to Friday.

Alternating shifts:
Week 1: 8AM to 4PM
Week2: 10AM to 6PM.

Motoring Assistance is on the lookout for customer-focused colleagues with a flair for providing a great service. Ideally you will be motivated by building excellent rapport and ensuring our customers have a great experience. Your team will have outbound and inbound calls with expert knowledge in our products and services to help our customers choose the right cover for them. Ensuring that our customers have a positive experience and get everything they need from us when they call.

You will be working in a busy department, taking inbound calls, making outbound calls and will need the ability to work at a pace.

We are one of the UK's fastest growing breakdown membership providers, and we are proud of the progress we're making in our competitive sector; we need people like you to promote our brand and put our customers first!

What will I be doing?

You will be handling inbound phone calls from our members across the UK who have broken down or been involved in a road traffic collision. You will be providing expert advice and reassurance to our customers when they are at the most vulnerable, before dispatching necessary resources to their location. A high level of initiative and problem-solving skills are essential.

You will also be taking inbound calls from prospective and existing customers, informing them about our product and services and up-selling additional products. You will also be making outbound calls to existing members are considering renewing with ourselves.

What do I need?

Ideally you will have worked as an emergency dispatcher before, but we will still provide all the training and support you will need. A passion for providing great customer service and resilience to succeed in a bustling environment. A level head and a reassuring tone of voice are required to take the pain away from our members when they need us most. Strong communication skills and a clear telephone voice.
An understanding of the APEX booking platform is preferred but not essential.

We also offer a range of programmes to help progress your career with Motoring Assistance, whether that's to be the best you can be in your current role or growing new skills and taking on extra responsibilities to prepare you for a different position or promotion if you want it.

We recognise the importance that you feel appreciated, that's why we have some great rewards for our colleagues.

Sales Incentives scheme Monthly giveaways Paid overtime Free breakdown cover Discount on breakdown cover for your friends and family Social dinner and drinks Free fruit, coffee and refreshments
Plus, so much more!

Are you...

A positive and resilient person with a passion for helping others?

A person who can deliver sales through service?

A great listener with a natural flair for great conversation?

A person who has an eye for detail?

A problem solver?

Looking for a company that values its colleagues?

Looking to work in a rapidly growing company?

Looking for progression?

Answered yes? Then Motoring Assistance could be for you...

Additional Information

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount
Ability to commute/relocate:

Manchester: reliably commute or plan to relocate before starting work (required)
Experience:

Dispatching: 1 year (required) Telecommunication: 1 year (required)
Language:

English (fluently) (required)
Work authorisation:

United Kingdom (required)
Work Location: In person