Job Description

Job Summary

To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Any other dispensary administrative tasks and patient communications as directed by the Dispensary Lead.

Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multidisciplinary team, ensuring the objectives of the organisation are met.

Responsibilities

Receiving repeat prescription requests from patients via paper copy, telephone, email and online patient access and ensuring processed in timely manner Communicating effectively and helping with patient queries at the Dispensary and answering phone calls from patients. Acting on any clinical & administration tasks that are sent to the dispensary and phoning patients when asked to with the information or advice from the Practice Team. Maintaining stock levels of FP10s, stationary (including patient forms from NHS business services), dispensing bags/bottles etc. and liaising with the dispensary lead to facilitate reordering. Collecting prescription charges in accordance with dispensary protocol. Receiving and storing supplies of medication in accordance with dispensary Standard Operating Procedures ensuring the cold chain is maintained where applicable. Safe disposal of returned medication ensuring that any returned controlled drugs are dealt with according to dispensary protocol. Coordination of courier boxes for daily site delivery To provide a delivery service to our local branch surgeries, post office and housebound patients Maintaining a clean and safe working environment at all times. Maintain an accurate record at all times of patient requests by adding to patents medical records where appropriate and ensuring an audit trail is available for future reference. Maintain effective security of the dispensary at all times. Any other tasks delegated by the Dispensary Lead & Practice Operations Manager. Attend and participate in any Practice Meetings and Training Events. Complete annually the Mandatory Training Modules assigned to your job role, and any other training identified in appraisals. Actively encourage patients to reconcile medications to facilitate monthly collections. Act upon compliance issues, liaising with the appropriate clinician. Effectively liaise with external services, i.e., district nurses, to ensure prescriptions are arranged for housebound patients when required. Input data into the patients' healthcare records as necessary Support the PCN pharmacist, prescribing GP's and dispensary lead when required to do so Partake in audit as directed by the lead when required
Job Types: Part-time, Fixed term contract
Contract length: 3 months

Pay: 12.50 per hour

Expected hours: 15 per week

Benefits:

Free flu jabs On-site parking
Work Location: In person