Job Description

LAKESIDE HEALTHCARE

is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect

Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality

In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

The Stamford surgery:

We are a large practice caring for 27,000 patients. The dispensary team is made up of 15 members of staff across both sites.

Job Introduction

We have a great opportunity for the right candidate to join our dispensary team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

The post holder will ensure the provision of professional and efficient service to the patients of Lakeside Healthcare Stamford attending the Dispensary.

The post holder will process all orders as they arrive, liaise with patients attending the surgery dispensary and transfer the medication to patients at the desk as per the internal Standard Operating Procedures (SOP).

The post-holder will, at all times, demonstrate a positive and friendly image to patients visiting the dispensary and all other visitors. They will deal with queries in a professional, courteous and efficient way.

What you will do Issue all repeat medication requests for the Dispensary and the local Pharmacies on behalf of the patient Action the online repeat prescription requests and using the dispensary task boxes appropriately Sort the appliances for collection/delivery when they have arrived and sorting the relevant paperwork Transfer the medication to the patients, at the window/counter as per the SOP Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient

Essential Criteria:

Articulate - excellent communication skills both written & verbal. Ability to work as part of a multidisciplinary team. Working knowledge of Microsoft Office packages Confident telephone manner.

What we offer you (Benefits) :

Generous holidays (additional long service entitlements) NHS pension and long service recognition NHS Discounts (Blue Light Card) Career opportunities Role specific training and ongoing development Great team environment

Interview process - candidate information

Please apply with a CV and a cover letter - Please upload your CV as a pdf and include your personal email address in your cover letter.

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

To help you shine and show your full potential, please make us aware of any changes you might need at any stage of your application. If you need an alternative way of applying for this role, support with understanding the role, any changes at interviews, or anything else, we encourage you to contact our central HR team. Details can be found on our website www.lakesidehealthcare.co.uk or you can message us through Indeed.

We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.

Please ensure you have your Right to Work documentation available at interview

We will require you to produce the original documentation prior to your start date.

Shortlisting:

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

Website:

[https://www.stamfordsurgery.co.uk/]

Equality, Diversity & Inclusion:

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities:

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company pension Free parking On-site parking Store discount
Application question(s):

Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview. Have you worked for Lakeside Healthcare before? If Yes where did you work.
Work Location: In person