The following are the core responsibilities of the counter assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Acting as the focal point for patients, answering the phone and hatch b. Collecting prescription charges in accordance with dispensary protocol c.
Maintaining stock levels within the dispensary, liaising with the dispensary manager/supervisor to facilitate reordering d. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable e. Safe disposal of returned and / or out of date medicines f. Supporting the processing of repeat prescriptions, ensuring a 48-hour turnaround is achieved g.
Process prescription requests via email, phone, fax, face-to-face and online h. Assisting the Dispensary manager/supervisor in the preparation of monthly returns i. Maintaining a clean and safe working environment at all times j. Maintain accurate records at all times, read coding entries appropriately
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