Job Description

An exciting vacancy has arisen for a Dispensary Manager at The Beeches Medical Practice, working from our branch surgery based in Dorrington. Although the work will be undertaken from the Dorrington surgery, there will be opportunities to travel to the Bayston Hill practice to attend meetings, training etc.We have a practice population of just over 7,200 patients. Our team strive to provide a friendly, efficient and welcoming environment with patient-centred care at the heart of what we do.
Main duties of the job
To be responsible for the safe, accurate and efficient dispensing of medication to our patient population, providing advice and support for both patients and colleagues. In addition, the post holder will be required to manage the dispensary staff and support the multi-disciplinary team in line with the strategic objectives of the practice.
The Dispensary Manager will be an integral part of the general practice team.
The post-holder will aim to maximise income and minimise loss from the Dispensary, working closely with the wider Management Team and GP Partners to ensure the relevant financial controls and processes are in place, as well as reviewing these processes on a regular basis.
The post-holder should be able to support the dispensary team to ensure maximum efficiency, alongside fostering a positive coaching environment that encourages staff to take control over their personal and professional development. The post-holder will ultimately be responsible for ensuring that all work is completed in a timely fashion and raising any issues with relevant staff and/or the wider team.
About us
The Beeches Medical Practice is a friendly 4 Partner Practice. We are situated on the south side of Shrewsbury providing medical care for approximately 7,200 people. The practice covers a wide area from Bayston Hill to Leebotwood in the north - south direction and Acton Burnell to Pulverbatch in the east - west direction.
We have two surgeries, Bayston Hill and Dorrington. Dorrington being our dispensing surgery.
We are an efficient and friendly team that consists of 4 GP Partners, an ANP, 3 Practice Nurses, a HCA, a Phlebotomist, a Practice Manager, Operations Manager, Data Quality and Compliance Manager, 2 Team Leaders, Care Coordinator, and a team of 11 Medical Administrators, Dispensers and Receptionists.
We are a training practice, and clinicians and staff are very involved in ensuring the trainees gain full experience of all aspects of life in general practice. We look after Medical Students from Keele University and GP Registrars for various timescales.
We use EMIS Web as our clinical system along with Docman and GP Teamnet.
Details
Date posted
03 October 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A2362-25-0006
Job locations
Doctors Surgery
The Maitlands
Dorrington
Shrewsbury
SY5 7LD
Job description
Job responsibilities
The following are the core responsibilities of the Dispensary Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
A. To be responsible for planning and allocating work for all dispensary staff
B. To oversee all dispensing matters within the practice, checking colleagues dispensing as required
C. To dispense prescriptions for patients
D. To collect prescription charges from patients, cash up and balance monies received
E. To cross reference number and value of prescription charges against statements, ensuring accuracy
F. To effectively coordinate the requests for repeat prescriptions
G. To ensure requests for repeat prescriptions are processed within a timely manner
H. To manage the return of medicines from patients
I. To deal with uncollected medication in accordance with current policy
J. To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure
K. To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately, within temperature parameters and securely
L. To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately
M. To conduct stock-takes in accordance with guidance
N. To process invoices for payment, liaising with management as required
O. To assist with QOF targets
P. To be responsible for the effective line management, appraisal and development of dispensary staff
Q. To work with the Practice Manager/GP Partnersto take responsibility for developing their own clinical competence, leadership and reflective practice skills within the workplace
In addition to the primary responsibilities, the Dispensary Manager may be requested to:
A. Partake in audits as directed by the Management Team/GP Partners
B. Provide mentorship and guidance for trainee dispensary staff and students
C. Review the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance
D. Line manage the dispensary staff in accordance with current practice policy Job description
Job responsibilities
The following are the core responsibilities of the Dispensary Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
A. To be responsible for planning and allocating work for all dispensary staff
B. To oversee all dispensing matters within the practice, checking colleagues dispensing as required
C. To dispense prescriptions for patients
D. To collect prescription charges from patients, cash up and balance monies received
E. To cross reference number and value of prescription charges against statements, ensuring accuracy
F. To effectively coordinate the requests for repeat prescriptions
G. To ensure requests for repeat prescriptions are processed within a timely manner
H. To manage the return of medicines from patients
I. To deal with uncollected medication in accordance with current policy
J. To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure
K. To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately, within temperature parameters and securely
L. To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately
M. To conduct stock-takes in accordance with guidance
N. To process invoices for payment, liaising with management as required
O. To assist with QOF targets
P. To be responsible for the effective line management, appraisal and development of dispensary staff
Q. To work with the Practice Manager/GP Partnersto take responsibility for developing their own clinical competence, leadership and reflective practice skills within the workplace
In addition to the primary responsibilities, the Dispensary Manager may be requested to:
A. Partake in audits as directed by the Management Team/GP Partners
B. Provide mentorship and guidance for trainee dispensary staff and students
C. Review the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance
D. Line manage the dispensary staff in accordance with current practice policy
Person Specification
Skills
Essential

• A. Excellent communication skills (written and oral)
• B. Strong IT skills, competent in the use of Office and Outlook
• C. Clear, polite telephone manner
• D. Ability to promote best practice regarding all pharmaceutical matters
• E. Effective time management (planning and organising)
• F. Ability to manage and develop staff (rotas, appraisals, etc.)
• G. Ability to work as a team member and autonomously
• H. Good interpersonal skills
• I. Problem solving and analytical skills
• J. Ability to follow policy and procedure
• K. Ability to effectively manage stock, including ordering, rotation, disposal etc

Personal Qualities
Essential

• A. Polite and confident
• B. Flexible and cooperative
• C. Motivated
• D. Forward thinker
• E. High levels of integrity and loyalty
• F. Sensitive and empathetic in distressing situations
• G. Ability to work under pressure
• H. Flexibility to work outside of core office hours
• I. Disclosure Barring Service (DBS) check

Desirable

• A. Evidence of continuing professional development

Qualifications
Essential

• A. Registered with GPhC as a Pharmacy Technician
• B. BTEC in Pharmaceutical Science or equivalent
• C. NVQ Level 3 in Pharmacy Services or equivalent
• D. Nationally recognised Accredited Checking Pharmacy Technician qualification (ACPT)

Desirable

• A. Knowledge of pharmacy service procedures including GDP, enhanced services, falsified medicines directive, etc
• B. Managerial qualification to diploma level, or equivalent experience
• C. Member of the Association of Pharmacy Technicians (APTUK)
• D. NVQ Level 4 in Management or equivalent, or equivalent experience in pharmacy management role

Experience
Essential

• A. Experience of working in a dispensary
• B. Good clinical system IT knowledge (EMIS etc)

Desirable

• A. Experience in managing dispensary services in primary care
• B. Broad knowledge of general practice

Person Specification
Skills
Essential

• A. Excellent communication skills (written and oral)
• B. Strong IT skills, competent in the use of Office and Outlook
• C. Clear, polite telephone manner
• D. Ability to promote best practice regarding all pharmaceutical matters
• E. Effective time management (planning and organising)
• F. Ability to manage and develop staff (rotas, appraisals, etc.)
• G. Ability to work as a team member and autonomously
• H. Good interpersonal skills
• I. Problem solving and analytical skills
• J. Ability to follow policy and procedure
• K. Ability to effectively manage stock, including ordering, rotation, disposal etc

Personal Qualities
Essential

• A. Polite and confident
• B. Flexible and cooperative
• C. Motivated
• D. Forward thinker
• E. High levels of integrity and loyalty
• F. Sensitive and empathetic in distressing situations
• G. Ability to work under pressure
• H. Flexibility to work outside of core office hours
• I. Disclosure Barring Service (DBS) check

Desirable

• A. Evidence of continuing professional development

Qualifications
Essential

• A. Registered with GPhC as a Pharmacy Technician
• B. BTEC in Pharmaceutical Science or equivalent
• C. NVQ Level 3 in Pharmacy Services or equivalent
• D. Nationally recognised Accredited Checking Pharmacy Technician qualification (ACPT)

Desirable

• A. Knowledge of pharmacy service procedures including GDP, enhanced services, falsified medicines directive, etc
• B. Managerial qualification to diploma level, or equivalent experience
• C. Member of the Association of Pharmacy Technicians (APTUK)
• D. NVQ Level 4 in Management or equivalent, or equivalent experience in pharmacy management role

Experience
Essential

• A. Experience of working in a dispensary
• B. Good clinical system IT knowledge (EMIS etc)

Desirable

• A. Experience in managing dispensary services in primary care
• B. Broad knowledge of general practice

Skills Required