Job Description

Must have a valid dispensing or accuracy checking technician (ACT) to be considered for this role.

At Lyphe, our mission is to bring medical cannabis to those with unmet medical needs. We're looking for a driven individual who is motivated, eager to learn, and ready to make a meaningful impact in a dynamic, fast-paced, and highly regulated environment. Full training will be provided, but we value team members who can 'hit the ground running' and embody our core values:

Listen: Prioritise needs and feedback to create a respectful, inclusive environment. Yield Growth: Embrace innovation to improve care and reduce stigma. Provide with Excellence: Deliver compassionate, high-standard service. Help with Integrity: Offer transparent support for responsible cannabis use. Engage with Impact: Build trust and collaboration through open communication.

Location: Onsite, Farnborough, Hampshire

Reports to: Superintendent Pharmacist Manager

Direct Reports: Dispensers, Patient Support Staff

Contract: Permanent | Full-time

Department: Pharmacy

Company: Lyphe Dispensary

The Assistant Pharmacy Manager plays a central role in leading day-to-day pharmacy operations, driving a culture of performance, compliance, and continuous improvement. Supporting the Superintendent Pharmacist Manager, this position blends hands-on dispensing leadership with people management, systems optimisation, and business-focused decision-making.

You will lead the dispensary team to achieve operational KPIs, uphold GPhC and CD compliance, and ensure patients consistently receive timely, safe, and compassionate care. This is a people-first leadership role where team engagement, patient satisfaction, and pharmacy excellence go hand in hand.

This role is right for you if you are a detail-oriented and solutions-driven leader with a strong technical grounding in pharmacy operations, controlled drug handling, and team management. You thrive in a fast-paced, patient-focused environment and lead by example through clarity, calm, and accountability. You see compliance and efficiency as key enablers of growth and you genuinely care about building a cohesive, high-performing team that puts patients first. You're excited to contribute to innovation in healthcare and want to make an impact at both the team and business level.

Key Responsibilities

Dispensary Operations & Workflow Management

Ensure efficient, accurate, and legally compliant prescription processing and dispatch, including Controlled Drugs (CDs). Oversee daily dispensary workflows, stock control, task delegation, and priority management to meet turnaround targets. Identify and remove operational bottlenecks while ensuring adherence to all SOPs. Use pharmacy systems (Titan, CD Smart, logistics platforms) to manage prescription lifecycle and performance tracking.

Team Leadership & Development

Manage and mentor a team of pharmacy dispensers and patient support staff, fostering a high-performing, collaborative environment. Conduct regular 1:1s, performance check-ins, and team meetings to track progress and engagement. Lead onboarding, induction, and continuous training programs to upskill the team and promote career development. Act as a role model for professionalism, empathy, and excellence in patient-facing and behind-the-scenes operations.

Compliance & Clinical Governance

Support CD management and ensure rigorous compliance with storage, documentation, and audit requirements. Actively lead or support RCA processes following incidents, errors, or near misses. Ensure staff are trained and up to date with legal, regulatory, and company policies. Help prepare for and participate in GPhC inspections and internal audits.

Business & Commercial Awareness

Monitor key KPIs (e.g. dispensing turnaround, driving revenue through performance, inventory management) to drive business performance. Collaborate with the Superintendent Pharmacist Manager and Head of Operations to identify cost-saving or revenue-generating opportunities. Contribute to procurement planning, supplier liaison, and commercial decision-making where relevant. Provide data-driven insights on stock usage, resource allocation, and efficiency improvements.

Cross-functional Collaboration

Act as the key link between the dispensary, clinicians, operations, and patient service teams to ensure seamless prescription handling. Participate in regular interdepartmental meetings, sharing insights, proposing improvements, and supporting change initiatives. Maintain oversight of the daily communication hub (e.g. patient link group) to ensure timely, coordinated updates and responses.

Skills & Qualifications

Essential:

5+ years' experience in a GPhC-registered pharmacy or dispensary environment NVQ Level 2 or 3 in Pharmacy Services Proven experience leading or supervising a pharmacy team in a clinical or commercial setting Excellent understanding of Controlled Drug (CD) regulations and Standard Operating Procedure (SOP) adherence Confident working with digital pharmacy platforms (e.g. Titan, CD Smart) Strong organisational and problem-solving abilities with a continuous improvement mindset Excellent communication and stakeholder engagement skills across technical and non-technical teams Empathetic leadership style with a focus on coaching, team development, and performance management Calm, clear decision-maker with a values-led leadership approach

Desirable:

Experience in the medical cannabis or private healthcare sector Commercial awareness and ability to contribute to procurement and cost-efficiency initiatives Familiarity with logistics systems (e.g. Royal Mail Tracked24, DPD portals) Experience supporting audits, inspections, or regulatory processes Knowledge of pharmacy software, CRM systems, and management platforms Passion for innovation in healthcare and improving health outcomes through responsible cannabis use
Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Financial planning services Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Farnborough GU14 7XA: reliably commute or plan to relocate before starting work (required)
Experience:

Leadership or Management: 2 years (required) Pharmacy: 4 years (required)
Licence/Certification:

Dispenser or ACT Qualification (required)
Work authorisation:

United Kingdom (required)
Work Location: In person