Job Description

Cwm Garw Practice

Job Title - Dispenser

Responsible To: Practice Manager

Work areas covered:
Bettws Dispensary
Llangeinor Dispensary

General duties across all roles:

It is the responsibility of each staff member to assist in the smooth running of the Practice in general, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. To act with the strictest confidentiality regarding all aspects of patient care and practice business To recognise people's needs for alternative methods of communication and respond accordingly To facilitate patients accessing the clinical care provided by the practice To support the GP's and Nurses in providing that care To ensure that all visitors and telephone callers to the practice are greeted professionally To deal with patient enquiries efficiently and courteously To ensure all telephone calls are managed appropriately To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries To access patient medical records where needed To assist with maintenance and security of the premises To keep up to date with policies and procedures within the practice To assist in the training of colleagues (demonstrating own tasks) To act as a chaperone to a clinical colleague for patient examinations To assist in collecting data for audits To participate in staff meetings To participate in staff training To keep updated in basic life support and putting that basic life support training into use during times of emergency To participate in appraisal including taking responsibility for maintaining a record of own personal and/or professional development To take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work To assess own performance and take accountability for own actions, either directly or under supervision To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance To work offsite for scheduled immunisation clinics To have a thorough knowledge of all practice policies and procedures To work in accordance of written protocols To provide administrative support for clinical staff. To support colleagues in workload when needed To prepare equipment for calibration and PAT testing To participate actively in no blame significant event analysis To ensure building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated. To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice To keep own work areas and general/patient areas free from hazards To report potential risks identified To participate in the overtime rota to cover staff sickness and holidays To make refreshments To undertake any other reasonable duty as needed

Dispensers only

To ensure that the dispensary is kept tidy and well organised at all times To open and close the dispensary To work under the directives of the dispensary SOPs, reporting any non- compliance in keeping with practice procedure To take orders for repeat prescriptions and acute medication queries To dispense drugs and appliances To ensure all dispensed items are checked by DipenseIT To fill and dispense monitored dose systems To ensure that drug alerts are actioned promptly To undertake opportunistic health promotion of patients To maintain stock check and rotate dates on stock To maintain security of drug stock To maintain CD registers and strict CD stock control To arrange safe disposal of out of date and retuned drugs To arrange the safe destruction of out of date and returned controlled drugs To provide a list of near dated stock to clinicians To endorse prescriptions appropriately for a dispensing surgery To undertake DRUMS with patients To participate in DSQS To participate in dispensary audit To order drugs from wholesalers ensuring adequate though not excessive stock levels To ensure that stock is received and stored in an appropriate manner in accordance with manufacturer's instructions To return unordered or damaged stock to suppliers To maintain a check on fridge temperatures and log them To highlight to clinician's where drug costs are excessive or inappropriate To assist the stock taker where necessary To ensure prescriptions are printed evenly across all doctors to maximise dispensing fees To count scripts daily To complete the end of month WP34 To count and tabulate all PA items To update requests made on Healthera To prepare delivery items for the delivery driver To clean the dispensary

Confidentiality

In the performance of the duties outlined above, the post holder may have access to confidential information relating to patient and their carers, practice staff and other workers. All such information is to be regarded as strictly confidential.
Information pertaining to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with practice policies and procedures relating to GDPR.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy. This is to include assisting in maintaining and adhering to health and safety policy and procedure, identifying the risks involved in work activities, making use of training to update knowledge and skills, using appropriate infection control procedures, and reporting potential risks. The post holder is to ensure safety standards at all 3 sites including that the buildings are kept in good upkeep and are insured.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers, and colleagues. This includes respecting their privacy, dignity, needs and beliefs, as well as behaving in a manner that is welcoming and non-judgmental.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment and participate in audit where appropriate. This will include participation in an annual individual performance review, and maintaining a record of own personal and/or professional development. The post holder will be expected to take

responsibility for their own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work. It will be expected that they work with the Reception Manager/HR Clerk to oversee the development of all staff.

Communication

The post holder should recognise the importance of effective communication with in the team and communicate effectively with other team members, patients and carers. They should also recognise people's needs for alternative methods or communication and respond accordingly.

The above list of duties is not exhaustive, and meant as a guide. Any reasonable duties relevant to the appropriate roles can be added at any time.

Person Specification:

Skill Desirable Necessary

Competent IT abilities
Good Communication Skills
Good Organisation Skill
GCSEs
Past Experience
Be able to work as part of a team
Attention to detail
Be accurate
Dispensers only - Dispensing NVQ 2/3

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 21 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Experience:

Pharmacy: 1 year (required)
Licence/Certification:

Dispensing NVQ 2/3 (required)
Work Location: In person

Application deadline: 11/08/2025