Job Description

Responsible to: Practice Manager

Accountable to: Practice Manager

Salary: dependent on experience and negotiable

Job summary for dispenser

We are looking for a flexible /part-time Dispenser for a rural GP surgery in Raunds, Wellingborough. We are a small and friendly dispensing practice seeking a confident and efficient individual to join our dispensary.

A willingness to be flexible with working days/hours will be required in order to provide cover during periods of leave and to enable the practice to meet the changing requirements of the NHS.

The successful applicant will be required to have the NVQ Level 2 Dispensing Practice. Experience of working in a dispensary is not essential, but a background in a relevant environment, such as a hospital, GP surgery, or other job that involves dealing with the public, would be beneficial to somebody wanting to take on this role for the first time.

The role will require competent IT skills; experience of administration and record-keeping; and the ability to adhere to strict policies and procedures. All candidates must be excellent communicators and possess good interpersonal skills - both with patients and colleagues; an ability to deal calmly with challenging situations; a willingness to empathise with others, and a sense of humour. If you think this describes you, we look forward to hearing from you.

Job Role and Responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and, if there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the Practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the manager according to dispensary policy

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Enable patients to access appropriate professions in the team.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Collaborate effectively with individuals in other agencies to meet patients' needs.

Effectively manage own time, workload, and resources

Know the practice' policies which are available in the practice staff handbook.

Record all information relating to patients, carers etc, in an accurate and timely fashion, using manual or computer systems as appropriate.

Take the necessary precautions when transmitting information.

Confidentiality:

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/professional development:

The role requires NVQ Level 2 in Dispensing Practice. In addition, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include on-site training, e-learning and off-site training as appropriate.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Understand the basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.

Act as a chaperone when requested.

Job Summary for Care Coordinator

The Care Coordinator will be employed by Marshalls Road Practice but also be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN.

A key part of the role of a care coordinator is acting as a conduit between the G.P. Practice and the PCN.

The role will be to support the PCN and Practice priorities and may include reviewing and updating patients' records, running reports from clinical systems, having input to other clinical meetings (for example palliative care). Other clinical responsibilities may be developed over time based on the needs of practices and the PCN. A degree of flexibility is essential for this role.

Primary Duties and Areas of Responsibility

PCN Duties

To work with the PCN Manager to ensure good communication links are established and maintained between the PCN and Practice staff.

To ensure that care records are coded to optimize practice income (e.g. Learning Disability Checks, CVD reviews, Flu Vaccinations, Ethnicity recording etc.)

To use Arden's reports to identify patients who need to be seen to meet the IIF targets (e.g. LD Health checks/ethnicity/BP monitoring etc.)

To work with the PCN manager to support implementation of the DES/IIF and to agree a workplan on the areas the practice needs to develop.

Liaise with Community Workers at PCN level to ensure that their services are known to the practice and patients are getting the benefit of those services

Liaise with service providers and clinicians to identify 'frequent flyers,' and new service users utilising risk stratification tools provided and present this information to the weekly MDT meetings.

Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.

Practice Duties

Key Duties:

Support the Practice Manager to ensure that all Direct Enhanced Services (DES) are delivered and compliant with DES guidance.

To support the Practice Manager with ensuring Good Infection Control measures are in place. Ensuring good cleaning standards are being adhered to. When required undertake Infection Control Audits

Support Senior Practice Managers with ensuring that Vaccinations, boosters, and Immunisations are followed up for those who do not book or do not attend.

Support Practice Staff with Early diagnosis of preventable cancers, encouraging people to attend bowel & breast screening and smear tests.

Work with Compliance Manager to undertake audits on the workflow and coding of the correspondence to ensure actioned correctly

Work with Compliance Manager to update Practice Policies and Procedures (e.g. Health & Safety, Information Governance, COSH, Legionella etc)

Support the introduction of patients accessing their records and undertake any actions to develop this service.

When Required:

Undertake Practice administrative tasks such as, patient deductions, record updating and scanning of patient documentation in accordance with the Practice policies and procedures

Communication and collaborative working relationships

Demonstrates ability to work as a member of a team.

Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Liaises with others, as needed for the collective benefit of patients, including but not limited to Patients GP, Nurses, other practice staff, care home managers and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.

Works to support Practice colleagues, maintaining excellent working relationships.

Liaises with PCN staff as required for the benefit of patients

Other responsibilities

To act at all times in an anti-discriminatory manner

To be able to plan and respond to workload according to operational priorities

To undertake any training required in order to maintain competency including mandatory training

To contribute to, and work within a safe working environment.

The Care Coordinator must at all times perform duties and responsibilities with due regard to the GP Practice's equal opportunity policies and procedures

The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required

The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident, or potentially hazardous environment.

Patient Care

Communicate effectively and sensitively and use language appropriate to a patient and Carer/relative's condition and level of understanding

Effectively use all methods of communication and be aware of and manage barriers to communication

Effectively recognise and manage challenging behaviours, Carers and or relatives

Provide information to patients, their Carers, and/or relatives on behalf of the team

Key Relationships

Key Working Relationships Internal:

Clinical Lead for the MDT

GPs and General practice teams within the PCN

PCN Clinical Director

MDT members including but not exhaustive: Community nursing team, Clinical Pharmacists, Physios, Paramedics, Social Prescribing Link Workers,

Key Working Relationships External:

GPs from neighbouring PCNs

Care Home managers

Service providers

Social care

Voluntary services

Patients/service users

Carers/relatives

Health and Safety/Risk Management

The post-holder must comply at all times with the organisation and Practice's Health and Safety policies.

The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).

The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients, and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently to practice site, and to attend meetings etc. hosted by other agencies.

Agreement

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Education, Qualifications and Training

ECDL or equivalent

Diploma/ HNC level (or relevant experience)

NVQ Level 3 Business Administration (or relevant experience)

Ongoing internal and external training to keep up to date with changes/ developments

Experience and Knowledge Required

Minimum of 2 years' experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)

Experience in use of databases- SystemOne

Experience of administrative duties

Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality

Working in a multi-disciplinary setting where influence and negotiation is required

Knowledge/familiarity with medical terminology

Working in a busy and demanding environment whilst delivering in a timely manner

Vulnerable adults' awareness (desirable)

Experience of care of the elderly (desirable)

Skills and Attributes

Proven record of excellent written and verbal communication skills and interpersonal skills

Evidence of excellent knowledge of Microsoft Office

Able to deal with service users sensitively

Able to work as part of a team

Able to prioritise and manage own workload

Excellent motivational and influencing skills

Car user

Excellent interpersonal skills

Excellent organisational and administration skills

Experience providing advice/signposting to users

Job Types: Part-time, Permanent, Fixed term contract

Pay: 24,420.00-30,318.69 per year

Benefits:

Flexitime Free parking On-site parking
Work Location: In person