To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post holder will be required to support the Dispensary Manager in ensuring a high-level of service is delivered at all times whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.
Mission Statement
Our mission is to improve the health and wellbeing of all our patients in Framlingham and the surrounding villages, through the provision of high quality, easily accessible health care.
Primary Key Responsibilities
The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
Dispensing medicines to the entitled population safely and accurately
Collecting prescription charges in accordance with dispensary protocol
Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
Ensuring controlled drugs are dispensed in accordance with practice policy
Ensuring safe disposal of returned and/or out of date medicines
Ensuring all repeat prescriptions are processed within a five working day timeframe
Providing patients with advice regarding all prescription matters
Processing prescription requests face-to-face and online
Processing Dossett boxes
Assisting the Dispensary Manager in the preparation of monthly returns
Always maintaining a clean and safe working environment
Always maintain accurate records, including appropriate coding entries
Secondary Responsibilities
In addition to the primary responsibilities, the Dispenser may be requested to:
Partake in audit as directed by the audit lead
Provide guidance for trainee dispensary staff and students as necessary
Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC, etc. guidance
Person specification - Dispenser
Qualifications:
Qualified Dispenser (NVQ Level 2)
GCSE (or equivalent) English and Maths at Grade C (4) or above
Experience:
Experience of working in a dispensary
Experience of working in primary care
Broad knowledge of general practice
Experience working with the general public/patients
Skills:
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Clinical system user skills
Ability to promote best practice regarding all pharmaceutical matters
Effective time management (planning and organising)
Capable of managing payments (invoices, cash, etc.)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Ability to effectively manage stock including ordering, rotation, disposal, etc.
Personal Qualities:
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Other requirements
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Evidence of continuing professional development
Notes:
This job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.
All personnel should be prepared to accept additional, or surrender existing, duties, to enable the efficient running of the organisation.