Job Description

Long Bennington Medical Centre

Dispenser job description & person specification

Job Title

Dispenser

Line Manager

Practice Manager

Accountable to

Practice Manager

Hours per week 25

hours per week

Job Summary

To provide and supervise the provision of efficient, effective and accurate dispensing of medication to patients of the Practice in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the dispensary manager in ensuring a high- level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

Mission statement

Our

mission

is: Working together, we provide a patient-focused, quality service and are committed to improving the health, wellbeing and lives of those we care for.

Our

vision

is: We aspire to be an organisation that our team and patients are proud of. We strive to put the patients in our care at the centre of everything we do and in every decision we make, whilst ensuring we treat everyone with dignity and respect.

Our

Team Values

are:

Be Attentive

- Listen carefully to our patients and colleagues. Give them your undivided attention, show genuine concern, ask thoughtful questions and always be prepared to act in their best interest.

Be Trustworthy

- Our patients need to trust that the service that we give them is the one that we can achieve. Our colleagues need to be able to trust that we are all here for one another and our patients. It's that simple.

Be Approachable

- We work in healthcare, our patients often contact us when they themselves are not at their best, a smile always matters; we care after all. Good manners are free. It's not always easy, but it pays to be nice. Remember, first impressions always count, especially when you have such a short window to do it in. Make every interaction matter; treat our patients and colleagues with dignity and respect.

Be Accessible

- No problem should ever be too big or too small. It's always about being readily available and always ensuring we go above and beyond. We welcome feedback, apologise for our mistakes and ensure our commitments are both achievable and honoured.

Be Generous

- Be generous with your time and the service you provide. Make our patients feel like they are the only person that matters at that moment in time.

Be Open

- Be open to new ideas. Think about the way we do things and how we can make them better; for our team and our patients. Be forward-thinking and adaptable to change. Positively question process to help us improve.

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Generic Responsibilities

All staff at Long Bennington Medical Centre have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety atWork Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions(workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous

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improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the HR & Training Officer.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Long Bennington Medical Centre must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Long Bennington Medical Centre staff are required to dress appropriately for their role.Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement.

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Primary Responsibilities

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Dispensing medicines to the entitled population safely and accurately To be responsible for checking all medicines dispensed, ensuring accuracy and medication safety Collecting prescription charges in accordance with dispensary protocol, ensuring that all monies received or handled on behalf of the Practice are appropriately stored, banked and recorded in an appropriate manner Maintaining stock levels within the dispensary, liaising with the dispensary team to facilitate reordering Maintaining effective stock rotation, removing any expired stock from the supply chain in all areas of the dispensary Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable Ensuring controlled drugs are dispensed in accordance with practice policy, undertaking
CD audits/appropriate recording and destruction of returned medication

Safe disposal of returned and / or out of date medicines Ensuring all repeat prescriptions are processed within a 48-hour timeframe Providing patients with advice regarding all prescription matters Process prescription requests via email, phone, face-to-face and online Assisting the Dispensary Team in the preparation of monthly returns Maintaining a clean and safe working environment at all times Maintain accurate records at all times, read coding entries (when required for dispensing purposes) Taking and recording of fridge temperatures in accordance with the SOP and following the guidance within the SOP if any anomalies are noted Prompt response and action of Drug Alerts received Issuing of repeat prescriptions with effective communication and liaison with both patients and Doctors in order to resolve any queries/anomalies

Secondary Responsibilities

In addition to the primary responsibilities, the dispenser may be requested to:

Partake in audit as directed by the audit lead for submission of Dispensing Services
Quality Scheme

Undertaking Dispensing Review of the Use of Medicines (DRUMS) referrals to Clinical
Pharmacist team

Participation in and taking of minutes for dispensing meetings Participate in the production and review of Standard Operating Procedures (SOPs) The endorsing of prescriptions forms as appropriate, collating and organising onward movement to the PPA for processing and reimbursement Provide guidance for trainee dispensary staff and students as necessary Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC,
DSQS etc. guidance and standards

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Long Bennington Medical Centre - Person Specification

Person Specification - Dispenser

Qualifications Essential Desirable

Qualified Dispenser (NVQ Level 2) ?

GCSE (or equivalent) English & Maths at Grade C or above ?

Experience Essential Desirable

Experience of working in a dispensary ?

Experience of working in primary care ?

Broad knowledge of General Practice ?

Experience working with the general public/patients ?

Skills Essential Desirable

Excellent communication skills (written and oral) ?

Strong IT skills ?

Excellent customer service skills ?

Clear, polite telephone manner ?

Competent in the use of Office and Outlook ?

EMIS / Systmone / Vision user skills ?

Ability to promote best practice regarding all pharmaceutical ? matters

Effective time management (Planning & Organising) ?

Capable of managing payments (invoices, cash etc) ?

Ability to work as a team member and autonomously ?

Good interpersonal skills ?

Problem solving & analytical skills ?

Ability to follow policy and procedure ?

Ability to effectively manage stock, including ordering, rotation, ? disposal etc.

Personal Qualities Essential Desirable

Polite and confident ?

Flexible and cooperative ?

Motivated ?

Forward thinker ?

High levels of integrity and loyalty ?

Sensitive and empathetic in distressing situations ?

Ability to work under pressure ?

Other requirements Essential Desirable

Flexibility to work outside of core office hours ?

Disclosure Barring Service (DBS) check ?

Evidence of continuing professional development ?

This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

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Job Types: Permanent, Part-time

Pay: 12.95 per hour

Benefits:

Company pension
Ability to commute/relocate:

Newark-on-Trent, NG23 5FR: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work 25 hours per week, Monday to Friday on 5 hours per day shift rota covering the hours of 08:00am to 18:00pm?
Experience:

Pharmacy: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/10/2025