Job Description

Munro Medical Centre

West Elloe Avenue, Spalding.

Dispenser Required

35 Hours per week working Monday/Wednesday/Thursday/Friday

Includes one 7.30am start and one 6.30pm finish

We are looking for a flexible and committed individual to join our busy, friendly team.

Ideally applicants will have NVQ 2 in Pharmaceutical services/equivalent and have proven dispensing skills; however, full training will be available to support the right candidate to obtain the NVQ2.

A high level of accuracy, customer service, telephone and IT skills are essential, as is the ability to work both independently and within a team.

Job summary:

The post-holder is a Dispenser and is an integral part of the general practice team, working within their professional boundaries.

This role will work under the supervision of the Dispensary Manager to ensure the safe, accurate and timely supply of prescribed medication to patients, and to provide administrative support to the clinicians.

The Dispenser will support the practice clinical teams with queries regarding medication from patients.

The Dispenser will support the Dispensary Manager in ensuring a high level of service is delivered at all times while supporting the multi-disciplinary team in line with the strategic objectives of the organisation.

The Dispenser will complete audits regarding patient safety in the prescribing of medication and present the information for sharing with the clinical team.

Primary key responsibilities

The following are the core responsibilities of the Dispenser in delivering health services.

a. Be responsible for checking all medicines dispensed to promote safe dispensing processes

b. Collect prescription charges in accordance with dispensary protocol

c. Ensure controlled drugs are maintained in accordance with practice policy

d. Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage

e. Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained

f. Ensure all repeat prescriptions are processed within the allotted timeframe

g. Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS)

h. Process prescription requests via all means of communications.

i. Provide patients with advice regarding all prescription matters.

j. Assist the Dispensary Manager in the preparation of monthly returns.

k. Always maintain accurate records, including appropriate coding entries

l. Support initiatives for antimicrobial stewardship to reduce inappropriate

antibiotic prescribing

m. Assist in the delivery of medicines optimisation and management incentive schemes and patient safety audits

n. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

o. Be an integral part of the general practice team.

p. Demonstrate initiative and be creative in finding solutions to problems.

q. Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events.

r. Be aware of guidance to ensure that the dispensary conforms to regulatory guidance.

s. Undertake stock-takes in accordance with guidance.

t. Undertake all mandatory training and induction programs.

u. Contribute to and embrace the spectrum of clinical governance .

v. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis.

w. Contribute to public health campaigns (e.g., flu clinics)

x. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Wider responsibilities

In addition to the primary responsibilities, the Dispenser has the following wider responsibilities:

a. Support any new joining and trainee dispensing staff.

b. Participate in formal training events promoting best practice in area of expertise.

c. Contribute to the delivery of local policy, procedures and protocols for the organisation to improve identification, assessment, ongoing support for patients and their family carers.

You may be required to work some hours at a weekend for an annual stocktake
Some flexibility is required to cover colleagues for holidays and sickness

To apply, submit your application with a covering statement: For any queries or an informal discussion please direct to Mandy Leonard, Dispensary Manager mandy.leonard@nhs.net or Tel 01775 715592

Closing Date: 31st December 2025

Job Type: Part-time

Benefits:

Free parking
Work Location: In person