Job Description

Job Summary

We are looking to expand our Dispensary Team, allowing us to increase our opening times and improve on the service we deliver to our patients.

Experience as a Dispensing Assistant is preferred, however full training and support will be given.

The successful candidate will be work well in a face-paced environment; dedicated, hard working, with great attention to detail and effective communication skills.

In this role, you will support the dispensing of medications, deal with patient prescription queries and ensure that patients receive an exceptional service.

Hours required are as follows:

Monday: 13:00 - 18:00

Thursday: 09:00 - 12:00 & 13:00-18:00

Friday: 13:00 - 18:00

Plus approximately 1 in 5 Saturday mornings (09:00-12:00) on a rota basis

.

Successful candidate will be required to undertake an NVQ qualification unless already qualified.

Primary key responsibilities

:

Be responsible for checking all medicines dispensed to promote safe dispensing processes Support with national prescribing policies and guidance within GP practices and care homes. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures Collect prescription charges in accordance with dispensary protocol Ensure controlled drugs are maintained in accordance with practice policy Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained Ensure all repeat prescriptions are processed within the allotted timeframe Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) Process prescription requests via all means of communications Provide patients with advice regarding all prescription matters Process multi-compartment compliance aids (Dosette box) where appropriate Always maintain accurate records, including appropriate coding entries Assist in the delivery of medicines optimisation and management incentive schemes and patient safety audits Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Be an integral part of the general practice team Demonstrate initiative and be creative in finding solutions to problems
There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person specification - Dispenser

Qualifications

Qualified Dispenser (NVQ Level 2)- Desirable

GCSE (or equivalent) English and Maths at Grade C (4) or above- Essential

Experience

Experience of working in a dispensary- Desirable

Experience of working in a primary care setting- Desirable

Experience of working with the general public and patients- Essential

Clinical knowledge and skills

Ability to communicate information effectively with people at all levels by telephone, email and face to face- Essential

Demonstrate personal accountability, emotional resilience and work well under pressure- Essential

Good clinical system IT knowledge-Desirable

Ability to record accurate clinical notes- Essential

Understanding of safeguarding adults and children- Essential

Problem solving and analytical skills- Essential

Personal qualities

Effective time management (planning and organising)- Essential

Demonstrate personal accountability, emotional resilience and work well under pressure- Essential

Ability to follow legal, ethical and professional policies/ procedures and codes of conduct- Essential

Knowledge of IT systems including the ability to use word processing skills, emails and the internet to create simple plans and reports- Essential

Ability to use own initiative, discretion, and sensitivity- Essential

Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity- Essential

Ability to identify risk and assess/manage risk when working with individuals- Essential

Ability to work as a team member and autonomously- Essential

Good interpersonal skills- Essential

Good organisational skills- Essential

Sensitive and empathetic in distressing situations- Essential

Commitment to ongoing professional development- Essential

Problem solver with the ability to process information accurately and effectively, interpreting data as required- Essential

Knowledge of and ability to work to key policies and procedures- Essential

Effectively utilise resources- Desirable

Clear, polite telephone manner- Essential

Other requirements/wider responsibilities

Disclosure Barring Service (DBS) check- Essential

Occupational Health clearance- Essential

Evidence of continuing professional development (CPD) commensurate with the role-Essential

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: 18 per week

Application question(s):

Are you available to cover the advertised hours as below:
Monday: 13:00 - 18:00
Thursday: 09:00 - 12:00 & 13:00-18:00
Friday: 13:00 - 18:00
Plus approximately 1 in 5 Saturday mornings (09:00-12:00) on a rota basis.

Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 07/11/2025