Job Description

The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice, by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients.
Main duties of the job
Dispensary Support & Organisation

• Assist in the day-to-day dispensing activities ensuring accuracy and adherence to Standard Operating Procedures.
• Support the safe storage, handling, and disposal of medications including controlled drugs under supervision.
• Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows.

Medication Preparation & Supply

• Prepare medication labels and prescriptions following standard procedures.
• Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
• Assist with receiving, unpacking, and storing pharmaceutical supplies safely.

Customer Service & Communication

• Provide friendly and professional support to patients collecting medications or making enquiries.
• Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff.
• Maintain patient confidentiality and handle sensitive information discreetly.

Record Keeping & Administration

• Assist with accurate recording of medication supplies and stock movements.
• Support dispensary audits by maintaining accurate documentation and reports.
• Help ensure compliance with legal and professional standards including controlled drug records.

About us
Middlestown Medical Centre is a General Practice Partnership open to all patients living within ourpractice boundary of Middlestown and the surrounding areas including including Emley, Flockton and Grange Moor.
We work in partnership with our patients, Patient Participation Group, staff and our Primary Care Network to provide high quality medical services for our patients. We strive and are proud to provide patient centred care, with equality of access and open accessibility for both same day and routine appointments.
We help patients to manage their health and prevent illness. Our team assess, diagnose, treat and manage illness. receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists, sharing information where needed.
The practice is based across 3 sites. The main purpose-built site at Middlestown, has 15 consultation rooms, from which same day and routine medical services are provided as well as reception, administrative and dispensing services. Emley Clinic and Flockton Surgery, both owned by the partnership, facilitate routine appointments and dispensing services.
Details
Date posted
29 September 2025
Pay scheme
Other
Salary
17,500 to 24,600 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5494-25-0003
Job locations
129 New Road
Middlestown
Wakefield
WF4 4PA
Job description
Job responsibilities
Job Summary:
The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients.
Main Duties and Responsibilities:
Dispensary Support & Organisation

• Assist in the day-to-day dispensing activities ensuring accuracy and adherence to SOPs.
• Support the safe storage, handling, and disposal of medications including controlled drugs under supervision.
• Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows.

Medication Preparation & Supply

• Prepare medication labels and prescriptions following standard procedures.
• Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
• Assist with receiving, unpacking, and storing pharmaceutical supplies safely.

Customer Service & Communication

• Provide friendly and professional support to patients collecting medications or making enquiries.
• Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff.
• Maintain patient confidentiality and handle sensitive information discreetly.

Record Keeping & Administration

• Assist with accurate recording of medication supplies and stock movements.
• Support dispensary audits by maintaining accurate documentation and reports.
• Help ensure compliance with legal and professional standards including controlled drug records.

Teamwork & Training

• Work collaboratively with the dispensary team and other practice staff to support smooth dispensary operations.
• Participate in training and development opportunities to maintain and improve skills.

Person Specification
Criteria
Essential
Desirable
Qualifications
Basic healthcare or pharmacy-related training
NVQ Level 2 or 3 in Pharmacy Services
Willingness to undertake training
Awareness of NHS dispensary standards
Experience
Experience working in healthcare or customer service roles
Experience in a GP practice or pharmacy setting
Skills & Knowledge
Good organisational skills and attention to detail
Familiarity with EMIS / SystmOne systems
Basic understanding of medication handling and safety
Knowledge of dispensing regulations
Excellent communication and interpersonal skills
Other
Ability to work as part of a team
Flexible approach to working hours
Reliable and trustworthy with high levels of accuracy and discretion
Additional Information:

• The role may require occasional flexibility in hours to support dispensary needs, including stocktakes or audits.
• Transport between sites will be required.
• This position is subject to appropriate DBS clearance, especially if handling Controlled Drugs.
• A commitment to ongoing learning and adherence to legal and professional standards is essential.

Job description
Job responsibilities
Job Summary:
The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients.
Main Duties and Responsibilities:
Dispensary Support & Organisation

• Assist in the day-to-day dispensing activities ensuring accuracy and adherence to SOPs.
• Support the safe storage, handling, and disposal of medications including controlled drugs under supervision.
• Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows.

Medication Preparation & Supply

• Prepare medication labels and prescriptions following standard procedures.
• Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
• Assist with receiving, unpacking, and storing pharmaceutical supplies safely.

Customer Service & Communication

• Provide friendly and professional support to patients collecting medications or making enquiries.
• Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff.
• Maintain patient confidentiality and handle sensitive information discreetly.

Record Keeping & Administration

• Assist with accurate recording of medication supplies and stock movements.
• Support dispensary audits by maintaining accurate documentation and reports.
• Help ensure compliance with legal and professional standards including controlled drug records.

Teamwork & Training

• Work collaboratively with the dispensary team and other practice staff to support smooth dispensary operations.
• Participate in training and development opportunities to maintain and improve skills.

Person Specification
Criteria
Essential
Desirable
Qualifications
Basic healthcare or pharmacy-related training
NVQ Level 2 or 3 in Pharmacy Services
Willingness to undertake training
Awareness of NHS dispensary standards
Experience
Experience working in healthcare or customer service roles
Experience in a GP practice or pharmacy setting
Skills & Knowledge
Good organisational skills and attention to detail
Familiarity with EMIS / SystmOne systems
Basic understanding of medication handling and safety
Knowledge of dispensing regulations
Excellent communication and interpersonal skills
Other
Ability to work as part of a team
Flexible approach to working hours
Reliable and trustworthy with high levels of accuracy and discretion
Additional Information:

• The role may require occasional flexibility in hours to support dispensary needs, including stocktakes or audits.
• Transport between sites will be required.
• This position is subject to appropriate DBS clearance, especially if handling Controlled Drugs.
• A commitment to ongoing learning and adherence to legal and professional standards is essential.

Person Specification
Qualifications
Essential

• NVQ Level-2 or 3 in Pharmacy Services
• Basic healthcare or pharmacy-related training
• Willingness to undertake training
• Experience working in healthcare or customer service roles
• Good organisational skills and attention to detail
• Basic understanding of medication handling and safety
• Excellent communication and interpersonal skills
• Ability to work as part of a team
• Reliable and trustworthy with high levels of accuracy and discretion

Desirable

• Awareness of NHS dispensary standards
• Experience in a GP practice or pharmacy setting
• Familiarity with SystmOne
• Knowledge of dispensing regulations
• Flexible approach to working hours

Person Specification
Qualifications
Essential

• NVQ Level-2 or 3 in Pharmacy Services
• Basic healthcare or pharmacy-related training
• Willingness to undertake training
• Experience working in healthcare or customer service roles
• Good organisational skills and attention to detail
• Basic understanding of medication handling and safety
• Excellent communication and interpersonal skills
• Ability to work as part of a team
• Reliable and trustworthy with high levels of accuracy and discretion

Desirable

• Awareness of NHS dispensary standards
• Experience in a GP practice or pharmacy setting
• Familiarity with SystmOne
• Knowledge of dispensing regulations
• Flexible approach to working hours

Skills Required