Job Description

About Us

We are a well-established, family-run optical practice with a long-standing reputation for delivering high-quality eye care and exceptional patient service. Our focus is on building relationships with our patients and offering personalised, expert advice in a welcoming environment.

We are currently seeking a qualified and experienced

Dispensing Optician / Store Manager

to lead our practice. This position combines hands-on dispensing with the day-to-day management of the store.

The ideal candidate will be a registered dispensing optician with a strong background in optical retail and a passion for delivering outstanding patient care. You'll play a key role in the smooth running of the practice while also working to achieve business goals.

Key Responsibilities

Dispense prescription glasses, lenses, and frames to a high clinical and service standard Lead and motivate the team to maintain excellent patient care and customer service Manage daily operations including staff rota, inventory control, and visual merchandising Drive store performance to meet and exceed set sales and service targets Provide staff training and development to support team growth and maintain standards Ensure compliance with GOC and NHS regulations Handle patient feedback and resolve any concerns professionally and promptly Collaborate with the practice owners on business strategy and performance reviews

Requirements

GOC-registered Dispensing Optician (preferred) Previous experience in a managerial or team leader role within optical retail (preferred) Excellent communication and interpersonal skills A patient-focused approach with a genuine desire to deliver top-tier service Commercial awareness with the ability to analyse performance and meet KPIs Strong organisational and problem-solving skills

Benefits

Competitive salary based on experience Supportive and friendly working environment Opportunities for professional development and career progression Join a respected, family-owned practice that values quality care over sales targets
Job Types: Full-time, Permanent

Pay: 28,000.00-38,000.00 per year

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person

Reference ID: Dispensing Manager Johnstone