Job Description

Disposition

Technician

Salary: 28,000 -31,0000 per annum

About us:

We are a

rapid-growth

scale-up disrupting the

infant nutrition

space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British organic full cream milk, without the nasties.

Our company, Kendal Nutricare, is a 200 person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025.

We're on an exciting path - join us!

The role:

We are seeking a dedicated Disposition Technician to join our Quality team at Kendal Nutricare. In this key role, you will be responsible for the routine dispositioning of products across all stages of internal and external production. You will monitor and respond to customer and vendor complaints, conduct detailed investigations, and drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA).

This position plays a vital role in ensuring that all products released to market meet the highest regulatory, safety, and quality standards--in full compliance with company procedures, Good Manufacturing Practice (GMP), and all applicable infant formula and food legislation..

This is a full time role based at our headquarters in Kendal.

You will be required to work a rotating 2 week shift pattern, including some night shifts.

Earlies: 06:00-13:30 Monday to Friday Lates: 13:15-21:15 Monday to Thursday and 13:15-18:45 Friday.

What you'll be doing:

Product Quality & Release

Review and approve batch records, in-process checks, and laboratory results for raw materials, intermediates, and finished goods. Perform dispositioning of materials and products, ensuring compliance with internal specifications and regulatory requirements. Liaise with Production, Laboratories, and Supply Chain to ensure timely release of products. Maintain accurate and traceable documentation for all batch dispositions. Complying with safety and hygiene procedures including but not limited to: adopting safe working practices, wearing the required protective clothing and use of safety equipment appropriate to the role

Customer and Vendor Complaints

Receive, log, investigate, and respond to all customer and vendor complaints within agreed timelines. Perform root cause analyses, coordinate testing or sampling when necessary, and document findings. Collaborate with cross-functional teams to prevent recurrence and improve supplier quality performance. Track and trend complaints to identify recurring issues or emerging risks.

Compliance and Documentation

Ensure that all activities comply with GMP, GFSI, BRCGS & Regulatory (UK/EU/US/CA) standards. Assist with internal, supplier, and regulatory audits, providing documentation and evidence as required. Contribute to the review and update of Quality Management System (QMS) documents, including SOPs, forms, and work instructions. Support training of staff in quality standards, procedures, and hygiene practices.

Cross-Functional Collaboration

Work closely with Production, Laboratories, R&D, and Supply Chain to resolve quality issues. Liaise with external manufacturers and suppliers to maintain consistent quality expectations. Communicate quality performance, trends, and improvement actions to management and stakeholders.

What you'll need:

Essential:

Degree in Food Science, Microbiology, Chemistry, or a related discipline. Proven experience in a quality role within the food manufacturing, pharmaceutical or medical devices industry. Strong knowledge of GMP, HACCP, and quality systems. Be self-motivated and a great team player. Be organised, efficient and methodical. Have excellent attention to detail. Be analytically minded and continuous improvement focused. Be quality focussed with a drive to ensure standards are upheld. Have excellent computer skills, including knowledge of Microsoft. Professional communication skills at all levels.

Desirable:

Proven experience in a quality role within the infant formula or dairy manufacturing industry. Experience managing complaints, investigations, and CAPA processes. Experience working with regulatory agencies or within a GFSI-certified site (e.g., BRCGS). Working knowledge of BRCGS standard and/or food relevant regulations.

What you'll get from us:

The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers.

Employee Benefits:

33 days holiday (incl. bank holidays), pro rata to start date Pension Scheme by Aegon, the Employer will match contributions up to a maximum of 5% Free health cash plan Free Gym Membership
Life Assurance at 2 x basic salary EAP Programme Onsite canteen with Free healthy breakfast and subsidised hot food options Enhanced Maternity leave policy New parents enjoy up to 350 worth of Kendamil products (excluding Stage 1 formula)
Free on-site parking

*Further details are available from the HR department.

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Application question(s):

Do you have experience in a quality role within the food manufacturing, pharmaceutical or medical devices industry? Do you have Degree in Food Science, Microbiology, Chemistry, or a related discipline? Do you have knowledge of GMP, HACCP, and quality systems? Are you in commutable distance to Kendal LA9 6NF or will be able to relocate?
Experience:

Quality control: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person