Job Description

The postholder will support the legal disrepair process and specialised team to coordinate and manage works associated with disrepair. This will include a range of activities, such as arranging repairs, helping to resolve issues around no access, keeping accurate records and producing weekly reports detailing appointments arranged.
The postholder will provide excellent customer service to customers who are in the disrepair process, ensuring properties are maintained or returned to the standard and quality required by GreenSquareAccord policies.
You will be part of a cohesive and supportive team reporting to the Surveying Manager to address the required improvement in managing legal disrepair cases on behalf of GreenSquareAccord.
You will be our main contact point for all disrepair related queries in Localities 3 & 4 and will work closely with the Clerk of Works, Delivery Managers, Housing Colleagues as well as internal and external legal teams to provide a consistent and excellent level of customer service to all GreenSquareAccord customers.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
The postholder must have:

• Excellent written and verbal communication skills with the ability to interact effectively and sensitively, in person, via the telephone and in writing

• High standard of IT skills

• Good standard of education - GCSE level

• Knowledge of disrepair legislation and working within the disrepair protocol.

• Experience of Coordinating the swift completion of any recommendations and actions arising from disrepair inspections, ensuring records and audit trails are maintained/updated to evidence achievement and compliance to legislation

• Experience of implementing and maintaining accurate records and undertaking performance monitoring, ideally in relation to disrepair cases.

• Experience of dealing with and resolving complex and potentially contentious problems and issues.

• Experience of working effectively as a part of a team and delivering service targets, outputs and outcomes.

• A commitment to working in ways that always demonstrate our Values and Behaviours

• Ability to prioritise and work under pressure.

About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:

• We believe our customer is everything

• We are one team

• We are supportive and caring

• We are business-minded for social purpose

• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement

• A defined contribution pension scheme.

• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

• Two days paid volunteering leave per year

• Buying and selling of annual leave

• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

How to apply
Email your Cv to or click apply now.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Skills Required