Job Description

We are looking for charismatic mixologists with a passion for gin and providing exceptional visitor experiences to join us as one of our prestigious Distillery Ambassadors!Could this be the perfect opportunity for you?...Our Storyxe2x80xa6Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotlandxe2x80x99s top tourist attractions through an offering of innovative and engaging experiences. Not one for resting on our laurels, in December 2024 we opened the doors of our brand-new, state-of-the-art distillery nestled in the heart of Edinburghxe2x80x99s Old Town at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburghxe2x80x99s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.As we continue on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting timexe2x80xa6Our Opportunityxe2x80xa6We are looking for authentic, engaging and charismatic individuals to join us. As part of the Bar team you will deliver a high quality bar experience and support other visitor focused activities at our Distillery, working collaboratively to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.Who We Are Looking Forxe2x80xa6As a Distillery Ambassador, you will share our passion and enthusiasm for our product, and brand, acting as a true advocate for Edinburgh Gin, with the visitor experience at the heart of all you do.We are looking for an effective communicator with strong customer service skills who is able to engage with visitors, using their bar tending and mixology expertise combined with their professionalism and product knowledge to enhance the visitor experience.Our successful candidate will be a team player, who is also able to use their own initiative and has a positive work attitude. Our Distillery will be open 7 days per week and will include regular weekend and evening work, therefore we are looking for candidates who can be flexible in their approach.Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.Our full job profile can be viewed below.What We Will Provide Youxe2x80xa6This is a permanent job opportunity with an hourly rate of xc2xa312.60. In addition, we offer a generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few.Our Distillery Ambassador roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income. We currently have a contract available of c.32 hours per week.Next Steps...Our Distillery Ambassador role is a varied and rewarding role soxe2x80xa6 if this type of role excites you then wexe2x80x99d love to hear from you!To apply for this opportunity, click the xe2x80x98apply nowxe2x80x99 button to create your own recruitment account with us and submit your application. Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for xe2x80x93 remember this is your opportunity to make yourself stand out from the crowd!Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you donxe2x80x99t miss out!Ian Macleod Distillersxe2x80xa6Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a fewxe2x80xa6 xe2x80x98Crafting Spirits With Passionxe2x80x99 is what we do best! If you havenxe2x80x99t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.Proudly supporting the #OpenToWork movement.Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our xe2x80x98 approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.***No Agency Contact***JOB PROFILEJob TitleDistillery Ambassador- Bar (Edinburgh Gin)DepartmentBrand HomesFunctionSales and BrandsDirect Reports / Reporting LinesReports to: Brand Homes Bar Manager (Edinburgh Gin)Direct Reports: noneROLE SUMMARYOur Brand Home team are the public face of Edinburgh Gin and Ian Macleod Distillers (IMD), bringing our world class processes and spirits to life, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion.As a Distillery Ambassador- Bar, your role is to bring our world class spirits to life; communicating our stories, Brand and products in a way that delights customers and deepens engagement with our brand. There are three teams of Distillery Ambassadors at Edinburgh Gin xe2x80x93 Our Retail & Admissions team, our Visits team, and our Bar team.As part of the Bar team you will deliver a high quality bar experience and support other visitor focused activities at our Distillery, working collaboratively to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.ROLE DESCRIPTIONResponsibilitiesKey Day to Day ActivitiesBrand Home Operations

• Deliver smooth operation of the bar, supporting all other visitor activities in line with expected standard of service and time keeping.
• Deliver a high standard of customer service to every visitor, tailoring interactions, and anticipating and responding to potential issues as they arise.
• Ensure the Bar and other visitor facing spaces in the Brand Home are well presented at all times, working as a team to set up and clear down tastings, events and other activities.
• Follow all hygiene and safety standards as outlined for the bar space.
• Efficient operation of tills and IT equipment.
• Anticipate operational issues and bring to attention of supervisors and managers when unable to resolve.
• Opening up and closing of site areas as required in line with local standard operating procedures.
• Follow all IMD Policies and administration requirements including Financial, HR, IT, Health and Safety and Data Protection requirements.
• Conduct oneself in a manner which portrays the high standards of quality and professionalism associated with IMD.

Bar Operations

• Deliver an exceptional drink and bar experience for all visitors.
• Prepare drinks and garnishes as required for delivery of experience and event programme.
• Proactively share product knowledge with visitors through sampling, drink recommendations and stories to help them select the perfect serve for themselves.
• Maintaining presentation and visual display standards within the bar area.
• Efficient processing of payments, where applicable.
• Greeting bar attendees and experience visitors, anticipating their requirements, and adapting to needs to ensure continuity of visit.
• Maximise personal productivity in quieter periods by addressing jobs such as stock repositioning, cleaning and glass polishing, and stock counts.
• Follow all IMD bar procedures to ensure correct processing of data, stock records and financial transactions.

Events & other activities

• Support with the delivery of events at the distillery xe2x80x93 setting up, clearing down and delivering event activities.
• On occasion, support with off-site events acting as an ambassador for the distillery.
• Provide support to other departments and IMD activities when required.

PERSON PROFILEEssentialDesirable

• Experience delivering exceptional customer service in bartending environment

X

• Experience of working in a 5 star/luxury visitor attraction, tourism or hospitality setting

X

• Strong communication and interpersonal skills

X

• Excellent time management and organisational abilities

X

• Teamwork; works well with colleagues to deliver seamless service

X

• Detail orientated; a drive for ongoing improvement

X

• Experienced user of Microsoft Office 365 and other IT software

X

• Knowledge and deep interest in the drinks industry and bar trends

X

• Knowledge and interest of spirit production processes

X

• Previous experience working in a Distillery setting

X

• Experience in mixology and drinks design

XProfessional QualificationsEssentialDesirable

• Personal Licence Holder

X

• First Aid Trained

X

Ian Macleod Distillers